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10 - 19 years

13 - 16 Lacs

Bengaluru, Gurgaon

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Quality Manager International Voice process experience is must Banking Process Six sigma FMEA 7QC

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2 - 6 years

2 - 3 Lacs

Bengaluru

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SMT PROCESS NPI (NEW PRODUCT INTRODUCTION) 7 QC TOOLS 8D ANALYSIS SMT DEFECT ANALYSIS AND PROBLEM SOLVING DFM ANALYSIS AND PROBLEM SOLVING FMEA(FALUIRE MODE EFFECTIVE ANALYSIS STENCIL CHECK PLOT MAKING AND VALIDATION PROFILE ISSUE ANALYSING AND PROBLEM SOLVING MATERIAL AND TDS ANALYSIS UF KNOWLEDGE DFM HANDLING

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1 - 5 years

1 - 3 Lacs

Chennai

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Role & responsibilities Supplier Qualification and Evaluation Supplier Performance Monitoring Quality Issue Management Process Improvement Compliance and Documentation Preferred candidate profile Bachelors degree in Engineering, Manufacturing, Diploma, or a related field. 1+years of experience in supplier quality, manufacturing, or quality engineering. Strong knowledge of quality tools and methodologies (e.g., FMEA, SPC, 8D, RCA). Familiarity with ISO 9001, IATF 16949, or other relevant quality standards. Experience with supplier audits and quality management systems (QMS). Excellent analytical, problem-solving, and communication skills. Perks and benefits Food ESI PF

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3 - 7 years

7 - 7 Lacs

Bengaluru

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Role & responsibilities Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives, such as calibration sessions, quality coaching programs, and recognition programs. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Preferred candidate profile Qualification & Education: Minimum Graduation is required Experience: Minimum of 3 years experience in Quality Analyst role Candidates with travel background /industry are encouraged to apply. Training & Knowledge: Knowledge of workforce applications, reporting, quality, and monitoring tools. Familiarity of quality assurance standards and measures. Excellent written and verbal communication skills. Fluent in English is must. High computer literacy Candidates who can join on immediate basis or maximum 15 days of notice period will be entertained.

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3 - 8 years

3 - 4 Lacs

Hyderabad

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Min 1 yrs exp BPO Voice Quality Analyst on paper Dom OB Sales Process-MUST Audits calls ,audit reports, Call Calibration Graduate Telugu Must IMMEDIATE JOINER Only BPO Outbound Sales exp to call/ Whtsapp cv Sri 8851792136, Neha 8287267407 Required Candidate profile Dom OB Sales Process-MUST CS QA/Intl Process QA Position not avaible. max CTC 4lpa Only BPO Outbound Sales exp to call/ Whtsapp cv Sri 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

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6 - 11 years

4 - 7 Lacs

Bengaluru

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Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Sri 8851792136 Neha 8287267407

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7 - 12 years

7 - 11 Lacs

Ghaziabad

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Wika Instruments India(Pvt) Ltd is looking for IMS Quality Assurance Engineer to join our dynamic team and embark on a rewarding career journey. Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

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6 - 11 years

6 - 9 Lacs

Vapi, Daman & Diu, Masat

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• Customer complain review, collection of data and preparation of CAPA and 8D • Review of in process Inspection, pre despatch inspection daily • Abnormality handling on shop floor & RCA Analysis • Defects analysis & tracking for reduction in defects Required Candidate profile • CIPET Preferred • 6 - 12 years of experience in Quality • In process & Incoming Inspection • 7QC tools & 8D solving tools • SPC • Exp in Plastics / Extrusion • Documentation & presentation skills Perks and benefits Great Opportunity in growing organization

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0 - 2 years

2 - 3 Lacs

Bengaluru

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Inspection of product as per applicable inspection check sheets and engineering drawing using calibrated instruments. Assurance of product quality as per applicable quality standards

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3 - 5 years

2 - 3 Lacs

Faridabad

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*Able to read Drawing *Must know about prepare bill of material based on drawing study Can prepare and study control plan PFMEA Basic knowledge of 7QC tools Basic knowledge of Computer Required Candidate profile Must have completed a Diploma/B.E/ Electronic and communication/ Electrical and instrumentation Min. 3-5 year experience in relevant field.

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5 - 10 years

5 - 12 Lacs

Chennai

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Job Summary By joining Emerson as Engineer / Senior Engineer Supplier Quality Engineer you should be having good knowledge & exposures to support develop, lead and expand the quality management system on plant. This will include efficiently helping to handle the Quality assurance team whilst ensuring production and quality standards are maintained. In This Role, Your Responsibilities Will Be: Perform inspection of parts received from suppliers as per quality plan and prepare dimensional inspection reports including visual parameters. Review of Material test certificates and approve the same as per relevant specifications / standards requirements. Identify outcome of inspection (Accepted/NC) on the inspected parts and close in the ORACLE system accordingly. Move the non-conformance parts to quarantine area along with identification stickers. Communicate the details of non-conformance to suppliers and buyers thru Quality alert / CAR. Conduct MRB meeting in daily basis and dispose the non-conformances on time. Follow up with suppliers for RCA and verify its efficiency in subsequent receipts. Prepare supplier quality performance metrics and share it to respective peoples to initiate improvement actions, wherever required. Investigate the supplier parts quality issues & present the findings, recommend the corrective actions, & implement the same at the supplier end. Coordinate with purchasing department to supervise supplier performance, generating regular reports and coordinating corrective actions as vital. Establish, implement, and maintain SOP for all inspection, measuring and test equipments. Work on measurement improvement projects - small and break through kaizen for reliability improvement. Preparation / updating of monthly reports (QPR, COQ, Supplier metrics data) on time. Who You Are: You readily action new challenges, without unnecessary planning. You carefully consider all relevant factors and use appropriate decision-making criteria and principles. You handle uncertainty with confidence. You gain perspective in the middle of chaos. For This Role, You Will Need: Well knowledge in inspection of casting parts / Precision machining parts. Basic knowledge on GD & T, understanding the concepts of position tolerance. Familiar in drawing study & understanding Able to handle basic linear instruments like Vernier, Micrometer, Height gauges, Bore dial gauges, 2D Microhite, Surface finish instruments etc. Knowledge on CMM inspection / Contour tracer & handling of CMM / contour tracer. Basic computer knowledge for report preparation etc. (Familiar in Excel, Word & power point). Preferred Qualifications that Set You Apart: Diploma (10-15 years) / Bachelors degree (5-10 years) or equivalent experience in engineering mechanical. Shown knowledge of manufacturing process including machining. Confirmed understanding to interpret part drawings / GAD / Customer specifications / National and International Valve and material standards Well experience in handling measuring equipments like- CMM, 2D Height gauge, Surface Roughness Tester and General instruments Basic knowledge & experience in PPAP, 5S, Kaizen, Poke Yoke and Problem-Solving techniques Strong verbal and written communication skills; ability to write technical documents Our Offer to You: By joining Emerson, you will be given the opportunity to make a difference through the work you do. Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees. We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent. Our Commitment to Diversity, Equity & Inclusion: At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

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4 - 6 years

4 - 5 Lacs

Sriperumbudur

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Carry out Supplier validation audits, with Supplier Support (APQP). Work with Engineering/Projects team criteria to ensure supplier process capability is effective to meet product and process requirements. Lead the supplier approval process .

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8 - 13 years

6 - 7 Lacs

Tumkur

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Role & responsibilities 1. Customer complaint handling 2. On time 8D close with all supporting docs 3. Customer audit co ordination and NC closure wrt the system, process and product 4. Sharing customer requirement like ,4M,SPC,MSA on weekly and monthly basis (A s on required) 5. Handling of all OE,OES domestic and export customer portal 6. Customer wise CSR execution and closure for satisfying 7. Immediate response to the customer on time for quality issue and support 8. Responsible for sharing the specific customer PPAP 9. Visit to customer for D-3 and actions closure 10. Continuously training to the employee, inspectors, operators and Engineers wrt the organization requirements and customer specific requirements. Core competency 1. IATF core tools (MSA,SPC,CP,PFMEA,PPAP,APQP) 2. SAP QM module 3. 8D wrt the customer 4. 7QC tools applications 5. GD&T and QMS 6. Strong knowledge of machining, cold and hot forgings, welding 7. EOHS and ISO internal auditor

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3 - 8 years

3 - 6 Lacs

Bengaluru

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Min 3 years exp in BPO Industry Min 1 year as Quality Analyst Exp into E-commerce account will be added advantage Knowledge of TNA/ TNI/BQ management /Quartile management /Call Quality Analysis /Performance improvement 6 days working CTC upto 5 LPA

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1 - 6 years

4 - 7 Lacs

Bengaluru

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Hello Job Seekers, Greetings from Shining Stars ITPL!! We are hiring for Quality team leader for Bangalore location. A Quality Analyst Team Lead in a BPO environment has a critical role in ensuring the delivery of high-quality services to clients. Below are the deatils: Job Posting: Team Lead Quality Location: Bangalore, Kudlugate (GNR) Salary: 5 LPA - 7 LPA (based on experience) Experience: 4+ years (with at least 1 year as a Team Lead in BPO Quality) Job Description : We are looking for a dynamic and experienced Team Lead Quality to join our team. In this role, you will oversee the quality performance of our BPO processes, lead a team of Quality Analysts, and drive continuous improvement initiatives. Key Responsibilities : Team Leadership : Supervise and mentor a team of Quality Analysts, ensuring they are trained, motivated, and meeting performance standards. Quality Monitoring : Evaluate customer interactions (calls, emails, chats) to ensure adherence to quality guidelines and identify areas for improvement. Process Improvement : Implement continuous improvement initiatives to enhance service quality and operational efficiency. Client Reporting & Communication : Prepare and present quality performance reports to clients and address any concerns related to service quality. Training & Development : Develop and conduct training programs for team members to keep them updated on process changes, tools, and quality standards. Requirements : Graduate from any recognized university. Minimum 4 years of experience with at least 1 year in a leadership role in BPO quality. Experience in the E-commerce industry is a plus. Proficiency in 7QC tools and BPO quality analysis techniques. Strong reporting and analytics skills. Fluent in English and Hindi. Additional Information : 6 days working (1 rotational off). Work from office. We are also hiring for Quality Analyst for Kudlu gate location as well. You can go through the job description - Job Posting: Quality Analyst Location: Bangalore, Kudlugate (GNR) Salary: Upto 5 LPA (based on experience) Experience: 3+ years in BPO Quality (with at least 1 year as a Quality Analyst) Job Roles and Responsibilties - Monitor and Evaluate Interactions : Assess customer calls, emails, chats, and other communication channels for adherence to quality standards using QC tools. Call Calibration : Regularly participate in and facilitate call calibration sessions with team leads and agents to ensure consistency in quality evaluation. Analyze Data & Reporting : Use analytics tools to generate performance reports, track quality metrics, and identify trends for continuous process improvement. Provide Feedback and Coaching : Offer constructive feedback to agents based on evaluation results, ensuring they meet quality standards and improve performance. Requirements : Graduate from any recognized university. Minimum 3+ years of experience in BPO quality analysis. Knowledge of 7QC tools and quality analysis techniques. Strong communication skills in English and Hindi. Additional Information : 6 days working (1 rotational off). Work from office. How to Apply: For any further queries or to get your interview aligned please give a call on 9580746603 (Pooja Mishra) , if incase it misses you drop your resume over the same number or connect with 8881378915 (Zainab Ali). Please allow us time to revert and request you to drop either a text or drop your resume over the same number.

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3 - 7 years

3 - 7 Lacs

Hyderabad

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? Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPO’s defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

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3 - 7 years

3 - 7 Lacs

Gurgaon

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? Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

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1 - 5 years

2 - 6 Lacs

Bengaluru

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? Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPO’s defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

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4 - 8 years

2 - 6 Lacs

Udaipur

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Ass. Manager Quality Job Name: Ass. Manager Quality Job Role: Am- Quality Industry:Kpo/Bpo/Call Center Job Location:Udaipur(Rajasthan) Experience:4 - 8year Salary:Best In the industry Education:Any Graduate Job Summary: An excellent Quality Assurance Manager Devise procedures to inspect and report quality issues. Monitor all operations that affect quality. Supervise and guide inspectors, technicians and other staff. Assure the reliability and consistency of production bychecking processes and final output. About The Role :: Supervise & manage a team of quality executives, Trainers & Supervisors. Establishing, implementing & maintaining QA framework across all departments. To continue activities like TNI/ Refreshers/ PKT & BQM across the floor. To create skill enhancement/Behavioral training modules. Own the development of robust quality feedback loops into training, analytics, and processes to drive continuous improvement. Data Analysis Strong Analytical skills with an ability to draw conclusions from data(Error Analysis and Root Cause Conduct RCA’s / studies to identify the reason for customer dissatisfaction/process failure and suggest actions. Identify and drive process improvement initiatives across departments. Desired Candidate. Should have knowledge of Quality Tools Excellent communication skills. Ability to get out of the box ideas and Process Improvement Initiatives. Appraise customers’ requirements and make sure they are satisfied. Report all malfunctions toproduction executives to ensure immediate action. Facilitateproactive solutionsby collecting and analyzingquality data. Review current standards and policies. Keep records of quality reports, statistical reviews, and relevant documentation. Ensure all legal standards are met. Communicate with external quality assurance officers during on-site inspections.

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0 - 1 years

2 - 6 Lacs

Udaipur

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QA Engineer (Female) Job Name: QA Engineer (Female) Job Role: Engineer Job Location:Udaipur (Rajasthan)Industry:ElectronicsJob Type:Full Time Experience:Freshers - 1 yearSkills:Strong communication Salary:Best in the industry Education:BE (Electronics) Job Summary: Test current products and identifying deficiencies. Suggest solutions to identified product problems. Investigate product quality in order to make improvements to achieve better customer satisfaction. Plan, create and manage the overall Quality Planning strategy. Collaborate with the Product Development team to ensure consistent project execution. About The Role :: Investigate product quality in order to make improvements to achieve better customer satisfaction. Plan, create and manage the overall Quality Planning strategy. Collaborate with the Product Development team to ensure consistent project execution. Identify quality assurance process bottleneck and suggest actions for improvement. Oversee continuous improvement projects.Collect quality data. Identify key KPIs for product quality. Prepare and present reports and metrics to Senior Management.

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2 - 4 years

2 - 3 Lacs

Ahmadnagar, Nasik

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Manpower Handling , coustomer compliant handling , good instrument knowledge . Diploma ,BE-mech , B-tech

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9 - 14 years

6 - 10 Lacs

Chennai

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Role & responsibilities Responsible for leading & managing Process quality, IQC/Supplier, Integrated management system (IMS) & Customer Quality. Establish the continuous improvement drives to achieve long-term & short-term objectives. Review existing process and product specification to identify the need for improvement or upgrade Maintain proper records of quality test, procedures and standards. Proffer recommendations to company management on ways to improve on existing quality processes Set and enforce standards for health and safety during work operations Identify ways to reduce waste and maximize resources Reduction of Process, IQC, OQC & customer PPM through systematic approach. In-depth understanding & knowledge of Standard room Gauge, ERP, Electrical Instrument, Drawing, GD&T, IS standards, IS: 25000 or MIL-105 standard.. In depth knowledge of ISO 9001:2015, ISO 45001: 2018 & ISO 14001:2018. Established objectives for Process, IQC, Supplier Quality, Outgoing Quality, and coach associates on successful completion of objectives Aware about the problem-solving tool like A3, 8D, 5Why, 5W1H, 7QC tools etc. Ensure timely closure of customer complaints, field complaints & updating customer log. To prepare MIS presentation & close all OQC and customer issues with collaborative effort. Controlling the supplier quality processes and resolution of supplier issues Administering and providing updates for supplier quality metrics. Drive continuous improvement activities to meet and exceed these metrics Experience of IQC, supplier Quality, OQC & customer quality in Automobile, Electrical motor, Appliances, Alternator or Electrical fields. Proficient & trained in Green belt 6 sigma & lean tools. Knowledge of automotive tool like APQP, PPAP, PFMEA, MSA & SPC. Understanding & in-depth knowledge of PFMEA, Control plan & PFD Proficient in trouble shooting thru systematic approach. Knowledge of 8D, Why Why analysis, 5W1H etc Internal or lead auditor of ISO 9001:2015, ISO 45001: 2018 & ISO: 14001:2015. Requirement: 10+ years experiences of working on Quality (RAC) Significant experiences in Room Air Conditioner Good communication skills Strong organizational and problem solving skills Good Knowledge of SAP, MS Office and ERP System

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1 - 2 years

1 - 2 Lacs

Coimbatore

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Role & responsibilities Use measuring instruments like calipers, micrometers, and gauges to verify product dimensions and tolerances. Identify, document, and report product defects or non-conformance issues. Maintain detailed records of inspection results and daily quality reports. Ensure compliance with ISO standards and customer specifications. Ensure adherence to technical specifications, engineering drawings, and industry quality standards. Monitor production processes to ensure consistent quality and compliance with required parameters. Approves finished products by confirming specifications, conducting visual and measurement tests, returning products for re-work, and confirming re-work. Implement corrective actions and drive continuous improvement. Preferred candidate profile Candidates experienced in Quality line Inspection Skilled personnels with knowledge in Engineering field Quality Line Male candidates are highly preferred Looking for Immediate Joiner Perks and benefits Sick Leave Benefit Free Accomodation Canteen Facility Available Contact Person Harini V - 74187 00660 HR SMS GEARS

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2 - 7 years

4 - 5 Lacs

Navi Mumbai, Gurgaon, Mumbai (All Areas)

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Designation- Quality Analyst (Call Monitoring/ Audit) Salary upto 5 LPA For More info call@ 8453399504 / 8721982606 / 6002281943 . Required Candidate profile Minimum 1 year experience as Quality Analyst in International Process Should be aware about KRA/KPI of Quality Analyst Should have knowledge about 7QC Tools

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7 - 12 years

7 - 9 Lacs

Mumbai, Goregaon

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Candidates should be from Banking/Fintech Process and have Excellent Communication. Should be well versed with the Quality concepts like QC Tools, CSAT, NPS, PSP, DMAC, etc. on paper Assistant Quality Manager with reputed BPO - 2+ years of Experience Required Candidate profile Strong communication, interpersonal, and analytical skills Ability to manage competing priorities and multitask effectively Monitoring quality checks and handling escalations

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