944 7Qc Jobs - Page 7

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika 8336067060/8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMar...

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika 8336067060/8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMar...

As a Senior Quality Engineer at SFO Technologies located in Kochi, your primary responsibility will be to oversee and manage quality engineering tasks. You will ensure that quality control processes are followed and implement quality assurance protocols. Your role will involve independently managing all QA related functions of a Relay Manufacturing Plant. Your focus will be on understanding and communicating customer expectations throughout the organization, implementing a Continuous Improvement culture, and effectively implementing Quality Management Systems (QMS). Key Responsibilities: - Assist HOQ in all Total Quality related activities - Implement SPC Practices - Initiate SCAR/Process an...

Candidates should be BPO Industry into Customer Service and have Excellent Communication Should be well versed with the Quality concepts like QC Tools, CSAT, NPS, PSP etc. on paper Assistant Quality Manager with reputed BPO - 1+ years of Experience Required Candidate profile Tamil language Mandatory Strong communication, interpersonal, and analytical skills Ability to manage competing priorities and multitask effectively Monitoring quality checks and handling escalations

Opening for CNC Progrm. Plant Head Operation in CNC TPM Production targets, Planning,Conytrol Machineing utilization goal & Process 5S & line balancing ISO Standard & RCA Problm Solving Safety Mangmt. MIS Reporting & Six Sigma Contact US : 9309376374 Required Candidate profile Inspection & Testing Process Improve Machine Efficiency Root Cause Analysis Statistical Process Control Collaborate with with teams to resolve issues Training NPD Collaborate improvement initiatives Perks and benefits accommodation 35 to 40% hike on current salary

Eligibility- For B.Tech 2+ years experience For Diploma 4+ years experience Manpower Handling: Manage and oversee production staff. Train, mentor, and supervise team members. Resolve manpower issues or conflicts promptly. Shift Planning : Develop and implement effective shift schedules. Ensure smooth shift transitions. Adjust plans to meet production demands. Quality Assurance & Quality Control: Ensure products meet quality standards. Conduct regular quality inspections and audits. Implement corrective actions for quality issues. 5S Implementation: Promote and enforce the 5S methodology. Conduct regular 5S audits and implement improvements. Overall Equipment Effectiveness (OEE): Monitor and ...

Key Responsibilities: Manpower Management: Efficiently deploy and supervise shop floor personnel to meet daily and weekly production targets while maintaining high morale and discipline. Production Oversight: Lead and manage the lens-to-frame fitting operations, ensuring timely completion of production schedules with minimal rework or downtime. Target Achievement: Drive performance to consistently achieve or exceed production targets and KPIs, aligned with overall business objectives. Shop Floor Management: Maintain a clean, organized, and safe shop floor; ensure compliance with 5S, safety, and standard operating procedures. Root Cause Analysis (RCA): Identify, analyze, and resolve process b...

Manpower Handling: Manage and oversee production staff. Train, mentor, and supervise team members. Resolve manpower issues or conflicts promptly. Shift Planning : Develop and implement effective shift schedules. Ensure smooth shift transitions. Adjust plans to meet production demands. Quality Assurance & Quality Control: Ensure products meet quality standards. Conduct regular quality inspections and audits. Implement corrective actions for quality issues. 5S Implementation: Promote and enforce the 5S methodology. Conduct regular 5S audits and implement improvements. Overall Equipment Effectiveness (OEE): Monitor and analyze OEE metrics. Implement strategies to maximize equipment utilization....

Position Summary: The Head of Quality will be responsible for overseeing all quality assurance, quality control, and supplier quality management processes for Lenskarts manufacturing facility in Bhiwadi. This role is critical to ensuring the delivery of high-quality products that meet Lenskart's standards and customer expectations. The incumbent will drive continuous improvement initiatives, manage quality metrics, and implement effective quality control systems, particularly in areas such as Critical to Quality (CTQ) processes and Supplier Quality Assurance (SQA). Key Responsibilities: 1. Quality Strategy and Leadership: Develop and implement a comprehensive quality management strategy alig...

Role & responsibilities Detailed JD - -To interact with other functions (e.g. warehouse operations, Business Development, Customer Support etc.), if required, to collect data to keep check over the processes. -To ensure delegated activities are carried out as per plan. -Working Knowledge of basic sampling schemes & standard. -Conduct and Document process and system audits using written procedures as audit standards and close the NCs as per plan. -Shall actively be involved in Root Cause Analysis of customer complaints and initiating corrective/preventive actions through operations. -To maintain the Quality Audit metrics, required to ensure the effectiveness of the new and the old processes. ...

Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets Deliver sampling and stratification strategy based on Compliance checks, financial processes (volume & Value mix) Errors, Customer priorities & Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting Facilitate Kaizen initiatives within the team Accountable for customer complaint resolution process Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook Deliver 'Next-Gen' Shared Servi...

Role: Quality Analyst / Process Trainer – BPO Location: Mumbai Experience: Minimum 1 year (on paper) Qualification: Graduation (any stream) Shift: Rotational / Day shift (based on process) Salary: Competitive + Incentives

Associate Manager - Customer Experience (Quality) Chennai, Tamil Nadu, India Company Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients and customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. With this goal in mind, we employ various digital tools and technologies such as speech and text analytics, business intelligence tools, etc. to fetch relevant information from the data that we receive and summar...

Manager - Customer Experience Hyderabad, Telangana, India About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a...

For any queries Call on -9354498578 or mail resume on- AP00841743@TechMahindra.com Job description Preferred Competencies Conduct Transaction Quality Audits Conduct Transaction Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedbacks and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, availability and Integrity of Data Summarizing of chats based on inputs provided Participate/lead in client/internal calibration sessions Candidates with prior QA Experience in chat handling process would b...

Key Responsibilities: Supervise and coordinate quality control activities during production. Inspect raw materials, in-process production, and finished goods for compliance with quality standards. Ensure adherence to company quality policies, procedures, and safety regulations. Train and guide quality control staff on inspection techniques and quality standards. Identify defects and non-conformities; recommend corrective actions. Maintain and update quality records, inspection reports, and documentation. Collaborate with production, engineering, and supply chain teams to resolve quality issues. Conduct root cause analysis and support continuous improvement initiatives. Monitor quality metric...

Key Responsibilities: Supervise and coordinate quality control activities during production. Inspect raw materials, in-process production, and finished goods for compliance with quality standards. Ensure adherence to company quality policies, procedures, and safety regulations. Train and guide quality control staff on inspection techniques and quality standards. Identify defects and non-conformities; recommend corrective actions. Maintain and update quality records, inspection reports, and documentation. Collaborate with production, engineering, and supply chain teams to resolve quality issues. Conduct root cause analysis and support continuous improvement initiatives. Monitor quality metric...

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and policies. Monitor calls to identify areas of improvement and provide feedback to agents. Participate in call calibration sessions to align on quality expectations and best practices. Utilize QC tools such as 7QC, Root Cause Analysis, and Travel Process to drive continuous improvement. Collaborate with team members to resolve issues and implement corrective actions. Desired Candidate Profile 3-5 years of experience in a similar role within the BPO industry. Strong understanding of call monitoring, call audit, call calibration, QC tools, root cause analysis, quality assurance principles. Excellent co...

Position: Quality Analyst Location: Noida (Sector 63) Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in ...

Role & responsibilities 1. To convert sales forecast into timely product dispatches by proper planning, scheduling, and resource utilization 2. To coordinate with the supply chain department for timely dispatches, maintaining standard storage conditions, and arranging 3. The necessary raw materials, chemicals, fuels, etc. for production requirements 4. Responsible for the overall quality of the Product and by-products 5. To monitor and control the Engineering department. on all maintenance-related activities to enhance reliability & productivity. 6. To support the Engineering Department on modifications, expansions to meet business requirements. 7. To guide & execute standards in plant cover...

The Sr Quality Engineer will be an integral part of the design and development of combination products, providing quality oversight of the processes and deliverables generated throughout development and commercialization. In addition, this role will also support various aspects of the product lifecycle including complaint investigations, expansion and transfer of products to new manufacturing sites, inspection readiness activities, and platform support and improvements. Responsibilities: Provide Quality technical expertise, Quality oversight, and serve as a single point of Quality contact for combination and non-combination products associated with final product activities. Ensure program al...

Role Responsibility Quality Assurance and Quality Control Quality Assurance, Suppler Quality Assurance In process Quality In coming Quality Layout Inspection Layout Inspection Quality Management Systems SPC MSA, 7Qc/Kaizen PPAP Documentation Management Representative Team Management ERP

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridg...

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridg...

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap...