294 7Qc Jobs - Page 3

Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Quality AnalysisQuality AuditingService Quality ManagementHTML5Hyper Text Markup Language (HTML)Ability to perform under pressureProblem-solving skillsResults orientationCommitment to qualityWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: BTech/Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Quality Assurance (QA)Ensures that development processes and software life cycles are followed.Follows direction from QA Lead for process improvement opportunities.Quality Control (QC)Creation of test plans and test cases to verify and validate project requirements.Testing execution across browsers and environments (development, testing and production).Perform multiple types of testing for different digital assets:emails, websites, banners, etc.Estimation and scheduling of testing efforts.Creation of automated reusable testing assets that meets industry standards.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Required:Advanced computer skills.Desired experience working with software developers.Experience writing and executing different types of tests.Basic knowledge in different types of testing:stress, performance, functional test.Experience testing in web, mobile and responsive sites.Experience writing bugs and providing feedback to other team members.Knowledge of software life cycles.Good following instructions to perform exhaustive reviews to all deliverables for the client.Good written English skills to describe any issue found in their review and clear instructions to reproduce the error.Reports issues and instructions to reproduce them accurately and on time.Provides accurate status of assignments.Gathers team metrics.Possible Academic Background:Degree in the following or similar:Programming, Computer Science, Web Development, Software Engineer, Information Technology. Preferred:Knowledge in Quality Services and processes.Knowledge of automation testing tools.Software or Quality Assurance Certifications.Soft SkillsWork ManagementoAble to organize priorities and raise challenges and risks.oAble to document and communicate issues, identify own limitations, and validates own output against objectives.oPerform basic research and analysis, collaborating with stakeholders and documenting results.Effective CommunicationoDeliver communication through proper channels in a concise, clear, and condensed manner, adapting per feedback of supervisors.oAble to present bug reports and software errors.oAble to present to peers with respect, adequate voice projection and clear point of view.oContributes actively to team discussions and being able to facilitate internal team meetings with guidance.oSeeks and is responsive to developmental feedback.Creating Business ValueoCollaborates with team members to complete required tasks.oResearches and identifies areas of improvement within client s business processes Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BTech,Any Graduation

Job description:Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com

Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: BTech/Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Quality Assurance (QA)Ensures that development processes and software life cycles are followed.Follows direction from QA Lead for process improvement opportunities.Quality Control (QC)Creation of test plans and test cases to verify and validate project requirements.Testing execution across browsers and environments (development, testing and production).Perform multiple types of testing for different digital assets:emails, websites, banners, etc.Estimation and scheduling of testing efforts.Creation of automated reusable testing assets that meets industry standards.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Required:Advanced computer skills.Desired experience working with software developers.Experience writing and executing different types of tests.Basic knowledge in different types of testing:stress, performance, functional test.Experience testing in web, mobile and responsive sites.Experience writing bugs and providing feedback to other team members.Knowledge of software life cycles.Good following instructions to perform exhaustive reviews to all deliverables for the client.Good written English skills to describe any issue found in their review and clear instructions to reproduce the error.Reports issues and instructions to reproduce them accurately and on time.Provides accurate status of assignments.Gathers team metrics.Possible Academic Background:Degree in the following or similar:Programming, Computer Science, Web Development, Software Engineer, Information Technology. Preferred:Knowledge in Quality Services and processes.Knowledge of automation testing tools.Software or Quality Assurance Certifications.Soft SkillsWork ManagementoAble to organize priorities and raise challenges and risks.oAble to document and communicate issues, identify own limitations, and validates own output against objectives.oPerform basic research and analysis, collaborating with stakeholders and documenting results.Effective CommunicationoDeliver communication through proper channels in a concise, clear, and condensed manner, adapting per feedback of supervisors.oAble to present bug reports and software errors.oAble to present to peers with respect, adequate voice projection and clear point of view.oContributes actively to team discussions and being able to facilitate internal team meetings with guidance.oSeeks and is responsive to developmental feedback.Creating Business ValueoCollaborates with team members to complete required tasks.oResearches and identifies areas of improvement within client s business processes Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BTech,Any Graduation

Handle in-process & final inspection, IMS documentation, root cause analysis, process, product &system audits, continuous quality & process improvement projects. Coordinate with production R&D & purchase to ensure quality compliance Required Candidate profile know IMS 7 QC tool CAPA FMEA &inspection instrument Strong documentation communication &team handling Mfg or eng industry background pref with hands-on qlty assurance exp Handle customer complaints

1) Understand the CTQ for a process 2) Ensure complaince of process parameters and product parameters for the responsible area 3) Educate the operators and ensure adherence of GMP/quality systems in the process 4) indentify non conformances, Deviations- segeregate and quarantine the materials and reporting 5) Basic quality trouble shooting guidelines implementation to assist production to ensure Quality 6) System updation in ERP/ material clearance process completion 7) Deviation process controls 8) customer CTQ CAPA implentation points checking for effectiveness 9) maintaining of the correspoding Lab equipments and testing as per audit plan and reporting and taking actions on NC 10) Reporting of abnormality on Machine quality automations like EVS, magnetic separator etc.,

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile and Experience: • 5+ years of industry experience in Quality experience Flexible to work 5-Days and in Evening/Night shifts Strong analytical skill- ability to work with huge volume of data using statistical tools Thorough knowledge of MS office tools like Power point & excel are critical for the job Strong client-facing skills with excellent communication, negotiation and conflict management skills. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com

Kamla Homes is looking for Officer (QMS)- QA to join our dynamic team and embark on a rewarding career journey Implement and maintain Quality Management Systems Conduct internal audits and ensure documentation accuracy Support CAPA processes and compliance reporting Coordinate with departments for system improvements

Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Quality AnalysisQuality AuditingService Quality ManagementHTML5Hyper Text Markup Language (HTML)Ability to perform under pressureProblem-solving skillsResults orientationCommitment to qualityWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role & responsibilities 1. Make relevant prenatal preparations and ensure corresponding process parameters and fixture to make corresponding preparations. 2. Tracked the production line in real time, maintained the on-site production process and made the production line complete normally. 3. Timely deal with on-site abnormal problems and propose temporary improvement measures. 4. Submit to project engineer for analysis and review, if there is any difficulty in analysis. 5. Confirm the defective products of the production line and provide solutions regularly summarize the abnormal history in the process. 6. Make abnormal improvements according to the analysis and tracking results to achieve stable yield and quality improvement. Preferred candidate profile Education degree should be diploma in electronics, optical, mechanical engineer etc. at least; bachelor will be preferred. More than 2 years of working experience in module industry (NPI process, equipment). Have relevant working experience or opinions on process planning, process integration and process value assessment, master PDCA, FMEA, 8D, DMAIC, TRIZ, APQP and other tools and working methods. Quick thinking, good at communication and team work, organized cross department co-operative team. Perks and benefits Perks and benefits Food + Transportation facility available

• Good communication skills both verbal and written • Proficiency in quality tools and techniques (e.g., SPC, CAPA, FMEA, root cause analysis). • Knowledge of process quality regarding offset Printing. Interested call Ms Priyanka - 9408863300

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers Proficient in MS Office. Excellent analytical and listening skills.

Key Responsibilities: Manpower Management: Efficiently deploy and supervise shop floor personnel to meet daily and weekly production targets while maintaining high morale and discipline. Production Oversight: Lead and manage the lens-to-frame fitting operations, ensuring timely completion of production schedules with minimal rework or downtime. Target Achievement: Drive performance to consistently achieve or exceed production targets and KPIs, aligned with overall business objectives. Shop Floor Management: Maintain a clean, organized, and safe shop floor; ensure compliance with 5S, safety, and standard operating procedures. Root Cause Analysis (RCA): Identify, analyze, and resolve process bottlenecks, defects, and deviations using RCA and other quality tools. Defect Reduction: Monitor and reduce defects through analysis, corrective actions, and preventive measures; implement quality control checks and audits. Process Improvement: Champion continuous improvement initiatives (e.g., Lean, Kaizen, Six Sigma) to enhance efficiency, quality, and throughput. Cross-functional Coordination: Collaborate with Quality, Maintenance, and Planning teams to ensure seamless execution of the production plan. Training & Development: Mentor and train the workforce on standard processes, best practices, and technical skills related to the fitting process. Qualifications & Skills: Experience: 610 years of relevant experience in manufacturing, preferably in eyewear or precision assembly/fitting roles. Education: B.tech in Mechanical Engineering, Production, Industrial Engineering, or related fields. Proven leadership in manpower management and shop floor supervision. Strong analytical and problem-solving skills with hands-on experience in RCA and quality tools. Familiarity with lean manufacturing, Kaizen, or Six Sigma practices is an added advantage. Excellent communication and interpersonal skills. Results-oriented mindset with a focus on quality and efficiency.

Minimum 1-3 years experience in the same industry B.Tech./Diploma Electrical/Mechanical Working experience in SAP Knowledge of CAPA, 7QC Tools Gauge use measure dimensions in Quality Call @ 8447732667 Required Candidate profile Responsible for all activity of final QC Excel is mandatory with formula document prepare in Quality 7 QC tools tsprecruiter02@gmail.com

Meeting management QA Targets Skilled in QC tools Responsible for Customer complaint/query QA Improve plan as per last yr defects Controlling internal/external PPM RedBin/RCA/WHY-WHY Analysis Enhance QA Strategy CFT Wiring Harness knowledge is a must

Roles and Responsibilities Ensure quality control processes are followed at site by conducting regular audits and inspections. Conduct FMEAs, process risk analysis, and root cause analysis to identify areas for improvement. Implement Total Productive Maintenance (TPM) principles to reduce downtime and improve equipment reliability. Develop and maintain quality procedures, work instructions, and documentation according to IATF standards. Collaborate with cross-functional teams to resolve quality issues related to paint shop operations. Desired Candidate Profile Strong knowledge of quality tools like SPC, MSA, 7QC tools etc., preparation of PPAP documents. 3-4 years of experience in a similar role within the Paints industry. B.Tech/B.E. degree in relevant field Paint Technology.

Roles and Responsibilities Conduct quality audits, call calibrations, and call monitoring to ensure adherence to international process standards. Utilize QC tools such as 7QC and feedback mechanisms for continuous improvement. Collaborate with the team to resolve issues related to call quality and customer satisfaction. Provide constructive feedback to team members on their performance and suggest areas of improvement. Desired Candidate Profile 4-7 years of experience in a similar role within an International BPO environment. Strong knowledge of QC tools like 7QC, Call Quality, Call Audit, Call Calibration, Call Monitoring etc. . Excellent communication skills for effective collaboration with cross-functional teams Rotational Shifts Work From Office

Role & responsibilities To Monitoring Customer Complaints & minimizing complaints through action taken. To Monitor all area PPM (Final Inspection & escalation to respective areas for improvement & provide support to achieved defined targets. Responsible for adherence of Quality management system & align with TS 16949/Customer requirements on monthly basis. Effectiveness Monitoring of Corrective & preventive action plan. Improve Customer Rating. Preferred candidate profile Btech Mechanical with 19+ years of work experience in Automotive Industry. Leadership quality, Analytical skills, knowledge of quality tools, Communication skills, Presentation skills 5 S & Safety audits

Role & responsibilities Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives, such as calibration sessions, quality coaching programs, and recognition programs. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Preferred candidate profile Qualification & Education: Minimum Graduation is required Experience: Minimum of 3 years experience in Quality Analyst role Candidates with travel background /industry are encouraged to apply. Training & Knowledge: Knowledge of workforce applications, reporting, quality, and monitoring tools. Familiarity of quality assurance standards and measures. Excellent written and verbal communication skills. Fluent in English is must. High computer literacy Candidates who can join on immediate basis or maximum 15 days of notice period will be entertained.

Role & responsibilities Quality Assurance Engineer: Ensure compliance with FAI, PPAP, control plans, and quality procedures. Ensuring compliance with AS9100, ISO 9001, AS13100, and other customer specific requirements. Risk should identify upfront, Develop, implement, and monitor quality control processes to ensure product conformity. Conducting Process Capability Studies in FAI & Production stage with SPC (Cp, Cpk, GR&R, MSA) Implement in quality gauges & mistake-proofing techniques.( like gauge & position gauges., etc) Identify and address non-conformances (NCRs) and escapes, implementing Permanent corrective actions Preferred candidate profile Implementing AI-based vision systems, CMM automation, and inline inspection technologies Experience with CMM, GD&T, SPC, NDT, and metrology tools. Proficiency in quality tools like 8D, 5-Why, 7-QC tools, DMAIC, and PFMEA. Strong analytical, problem-solving, and communication skills. Qualifications & Experience: BE/B. Tech/Diploma in Mechanical (Mechanical, Aerospace, Industrial, or equivalent). Minimum 5 years of experience in Quality Assurance in aerospace manufacturing. Perks and benefits Statutory benefit such as Bonus, Gratuity, Insurance, Canteen and Transportation Contact Person : Manoj - 8618656208

Role & responsibilities Handle Min 10+ Suppliers, Supplier Qualification & Onboarding, 7QC. Incoming Material Quality Control Advanced Product Quality Planning, Corrective Analysis Lead root cause analysis (RCA) and corrective/preventive action (CAPA) processes for supplier-related issues. FMEA to identify and eliminate recurring problems. Good in handling instruments like Micrometers, Vernier & Gauges Preferred candidate profile Male Candidates - (Contract Role)

DesignationSenior Quality Engineer Full Time Opportunity LocationFull Time Opportunity : - Maintain Plant-level Quality Culture and Quality System - Ensure compliance to ISO 9001 requirements - Conduct In-process and Final Inspections as per protocol - Ensure timely competence assessment of the Production team through Skill Mapping - Provide training & development to Production Team as per requirement to increase level of competence, productivity, quality - Drive continuous improvement of processes through systematic implementation of Kaizen - Identify NCs in Quality Management System and initiate corrective actions - Ensure compliance to National and International standards (BIS CRS, ENEC, CB, CE, RoHS) - Ensure product labelling match product specifications and applicable statutory and regulatory requirements - To monitor and direct day to day process development to ensure product quality, timely product shipments, continuing cost effectiveness and profitability - Improve operational quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinion to unit design and modification of teams. - Maintain and improve product quality by timely investigation of customer complaints and completing product & quality system audits Required Skills: - Should have worked in Quality function in a similar capacity - Should have strong experience in problem solving tools - Should have knowledge in areas like Six Sigma, Lean and 5S - Should possess adequate Business Acumen - Should be a self-starter & a quick learner - Should be an excellent team worker - Should possess excellent communication skills This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Role - Quality Analyst - Service Desk Experience - 2 Years Minimum Location - Bangalore Budget - upto 6 LPA Work Mode- WFO Skills - QC Tools, Technical Audit,Service Desk, Call audit, Quality check Contact:Naman 8890377940/ naman.ghrs@gmail.com

The Quality Analyst is responsible for performing reviews/audits for email/chat/call transactions, publish weekly/monthly reports to highlight the areas of improvement. To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities. Role and Responsibilities: The primary task of the quality analyst is transaction monitoring and providing actionable insights. Comprehensive documentation of every coaching opportunity. Share real-time feedback with the coach to ensure that corrective measures are taken. Participate in team huddles and share updates and best practices. Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page. Generate account specific Quality reports based upon predefined criteria and provide inputs to Operations. Supporting the Ops team with chats/tickets based on need. Publishing weekly/monthly reports based on the audits performed for the mentioned tenure. Participate in design of call monitoring formats and quality standards. Compile and track performance at team and individual level. Preferred candidate profile An analytical approach to spot and highlight areas of improvement. Good verbal, written, and interpersonal communication skills. Ability to utilize Microsoft applications, including Outlook, Word, Excel, and PowerPoint. Exceptional listening and analytical skills. Ability to manage time to meet multiple priorities and deadlines. Meticulous and Methodical approach in completing all deliverables. Familiarity with a variety of quality concepts, practices, and procedures. Ability to work well in a team environment. Dedication to providing exceptional customer service. Basic knowledge of Quality Management System.

T3 Developer Support Quality Analyst Work Type: Content Review Sub-worktype: Apps - Developer Appeals TP is looking for skilled Application Developer Support Quality Analysts to support our technology client at our [LOCATION] site. The ideal candidate will have extensive experience supporting technical end-users with troubleshooting and policy adherence. Responsibilities Monitor and report agents interactions and overall team level quality, conduct calibration, perform fraud and compliance audits Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives Investigate escalations of inaccurate decisions to understand the root cause(s) and implement corrective steps to improve quality Track team reporting, present audit findings, provide feedback and coaching to agents to improve quality Provide insights and innovative ideas to improve quality and collaborate with training team to help develop agent quality improvement plans Define and update quality frameworks to match the workflows Provide instant feedback for correction and keep an eye on recurring quality issues Teams Responsibilities Take complex issues and simplify them to create succinct summaries over email, ticketing software, and chat to clearly communicate with Developers and/or teammates. Conduct research with high attention to detail and advanced comprehension skills. Be comfortable with multi-tasking and complex decision-making. Be an expert communicator who masters the app store's policies and exhibits developer (end-customer) empathy. Review, maintain, and curate data. Proofread and review documents suitable for publishing Required Experience Should have solid understanding of workflow, tools used for providing services Experience working as an Agent in similar workflows 3+ years of relevant experience BA/BS degree (In lieu of degree, 2 years relevant work experience) Experience in written communication customer-facing processes with strong analytical, troubleshooting, and problem-solving skills Knowledge of Google's developer platforms (Google Play, Chrome Web Store, etc.). Experience with Google suite and complex policies Understand technical concepts/terms (APIs, APKs, ARM, Bootloader, Doze, Fragmentation, NFC, etc.) Ability to manage multiple competing priorities in a fast-paced, rapidly changing environment Excellent written and verbal communication skills Will be required to master policy, proven through test/certification Required Soft Skills Collaboration Skills: Being a strong leader and team player is critical to this role, you’ll be working as part of a team and collaborating with other teams. Strong organizational skills: Have oversight of the queues, cases and escalations in an organized way to manage potential quality issues. Developer Empathy: Understand the developer's point of view on issues and make decisions weighing all parameters. Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com