377 7Qc Jobs - Page 5

Job Title : Plating Supervisor / Chemist Location : Nashik, Maharashtra Key Responsibilities : Plating Process Expertise: Hands-on experience in plating process operations. Chemistry preparation, titration tests, and troubleshooting of chemical processes. Conduct chemical analysis using AAS, pH, turbidity, conductivity, ORP, wet analysis, and gravimetric methods. Quality & Safety Compliance: Ensure full understanding and implementation of QMS (Quality Management System) and EHS (Environment, Health & Safety) policies across the department. Promote safe chemical handling and adherence to safety procedures. Documentation & Process Control: Develop and maintain SOPs, Work Instructions (WIs), and departmental formats. Collaborate with the team in setting departmental goals and driving continuous improvement. Analytical & Technical Skills: Strong knowledge of chemical safety and handling protocols. Proficient in statistical tools, 7 QC tools, FMEA, Control Plans. Awareness of Lean Manufacturing and Six Sigma principles. Desired Candidate Profile: B.Sc / M.Sc in Chemistry or related discipline. 37 years of experience in plating and chemical analysis in a manufacturing setup. Strong analytical and problem-solving skills. Good communication and documentation abilities. Team player with a proactive approach to process improvement.

About The Role Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Ability to work well in a teamAdaptable and flexibleCommitment to qualityWritten and verbal communicationAgility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

By joining Emerson as Engineer. Senior Engineer - Quality you should be having good knowledge & exposures on handling customer complaints (receiving, documenting, investigating, and resolving customer complaints promptly and authoritatively), ensuring customer satisfaction and identifying improvements. This will include conduct brainstorming sessions with relevant customers and address complaints thru problem solving methodologies, Deep knowledge & experience in Kaizen, Poke Yoke and Problem-Solving techniques. In This Role, Your Responsibilities Will Be: Actively listen to and understand customer complaints, whether through phone, email, chat, or in-person interactions. Accurately record all details of the complaint, including customer information, nature of the issue, and any relevant context and gain relevant information and evidence to understand the root cause. Prepare reports and Analyze complaint data to identify trends, patterns, and potential areas for improvement Follow up and work with customers to find satisfactory solutions to their issues Liaise with other departments or customers to gain information and implement solutions Communicate clearly and insightfully with customers throughout the complaint handling process Keep customers informed about the status of their complaints and any actions taken and maintain accurate records of all complaints, resolutions, and customer interactions. Proactively identify and address potential issues before they raise into complaints. Use customer feedback to improve products, services, and processes Collaborate with team members and management to develop standard methodologies for complaint resolution Monitor and supervise customer satisfaction levels; Build and maintain customer relationships. Prepare customer complaints metrics and share it to respective peoples to initiate improvement actions, wherever required. Who You Are: You keep in touch with internal customers, build the customer relationships, understand the importance and interdependence of internal customer relationships, balance planning with actions, research initiatives and try innovative approaches, stay aligned with your goals and stay productive, focus on priorities and set stretch goals, apply systems and technology to stay on track, convert ideas into actions and produce results with new initiatives. For This Role, You Will Need: Confirmed understanding in National / International standards for QMS, Materials or Valves. Good presentation skills. Detailed knowledge in 8D report preparation. Knowledge in Quality system / process / product audits. Strong verbal and written communication skills; ability to write technical documents in English. Hands on Experience in Excel, Word, Outlook, power point presentations and etc. Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your familys physical, mental, financial, and social needs. We provide a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Must have contributed to Customer Audit (Maruti VSA System) Inspect incoming materials, raw components, and in-process products Monitor manufacturing processes, Data inspections, testing,trends, patterns,potential quality PPAP Experience is must. Required Candidate profile knowledge of PPAP, MSA, SPC, CAPA, PFMEA mandate Investigate quality issues, identify root causes, and implement corrective and preventive actions to prevent future defect fasteners,screws,bolts know

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Telgu/Marathi/Gujarati/Malyalam Bengali Proficient in MS Office. Excellent analytical and listening skills.

1.As per QMS, implement, and maintain process controls and procedures 2.Identify, analyze, and resolve process-related quality issues through root cause analysis techniques (Fishbone, 5 Whys, FMEA 3.Work with cross-functional teams to identify CAPA Required Candidate profile 7. Conduct layout, process and product audits, report compilation and reporting. 8. Knowledge of GD&T. 3. Utilize (SPC, Control Charts) to track process stability and capability.

Roles and Responsibilities Conduct quality analysis, inspection, and audits to ensure compliance with industry standards and company policies. Identify areas for improvement through root cause analysis and implement corrective actions. Collaborate with cross-functional teams to resolve quality issues and improve overall process efficiency. Develop and maintain documentation of quality procedures, checklists, and reports. Need QA candidate who had experience in CSA Non-Voice background [ Trust & Safety Email chat candidates are more preferable] Need good knowledge on Play store Apps and Android knowledge Need 1 to 3 years of Experience candidate in Technical non voice background Need Immediate to 15 days candidate Need Excellent communication candidate Salary Up to 30 to 40% Hike on current CTC 5 Days working 2 Way Cab facility Please send your resume and required details to below number if you have above Point Skills only Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com [ Please do not call] Please send you all below required details Name: Number: Location: Updated Resume: Total years of experience: Notice period:

•To Handle the incoming, Inprocess, Final Inspection Quality. •Handling Customer Complaint. •Knowledge of 5 Core Tools, IQC Tools, IPC, IP, NPD etc & 8D. •Have work Experience with same types of Industries. Knowledge of machining

Greetings of the Day! Please find below the job description of the Quality Analyst role in the Repayments team of FPL Technologies (OneCard) . (Work from Office opportunity) Opportunity: Join our dynamic team as a Quality Analyst and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills. Primary Responsibilities The Quality Analyst will be responsible for completing quality checks of the calls taken by In-House frontline associates and Agencies across PAN India The Quality Auditor is responsible for completing the audit set targets Daily/Weekly/monthly basis for Calls/Chat/Email for In-House & PAN India Agencies Performing the audits and preparing the audit scores on a Weekly/Monthly basis Giving constructive feedback through various coaching techniques Knowledge of Quartiles and ensure performance improvements of Bottom Quartile Conducting Calibration for In-House OPS Team Leaders, Managers & TTQ on a Weekly basis Perform Performance Knowledge Test on a monthly basis Analyze parameter wise defects and training needs Maintaining and delivering process updates Responsible for refresher training of In-House & PAN India Agencies Experience Required Should have Role Experience of minimum 3 - 5 Years as a Quality Analyst Domestic Collections Center in Banking(Credit Card/Personal Loan) must be a graduate Should have hands on @MS- Office; specifically; Excel/PowerPoint/Word Quality Tools- Pareto, Check list

Key Responsibilities: Listen to and assess customer service calls for quality and adherence to scripts and protocols Provide constructive feedback and quality scores to agents Identify trends and recommend process improvements Collaborate with team leads and trainers to drive performance improvement Maintain accurate evaluation records and reports Requirements: Proven experience in quality assurance or customer service Strong analytical, communication, and coaching skills Attention to detail and ability to work independently Familiarity with call center software and QA tools is a plus INTERESTED CANDIDATE CAN CALL ME ON 8977540946(VISHAL KUMAR)

Greetings from Infosys BPM Ltd., We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru and Hinjewadi, Pune, please find the below job description for your reference and apply if interested. Job Role: Assistant Quality Manager Work Location: Electronic City, Bengaluru / Hinjewadi, Pune (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain. Job requirements: 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions. Added advantage if certified on ITIL methodology Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt Ability to enhance key Customer and User Experience metrics such as NPS/CSAT by driving focused initiatives by partnering with delivery and client teams Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges. Experience in modernization and digitization initiatives to enhance adoption of digital tools in the Service Desk space Regards, Infosys BPM Talent Acquisition Team

Precision machined parts in automotive field for high precision & volume production PPAP, FMEA, CP, ECN, EMS, TS16949,VDA 6.3 certification, 7QC,8D CMM,roundnes tester, Surface finish tester,VMS Audits,customer complaint handling Supplier selection

Providing active feedback to agents through email & chat /ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithras19@hexaware.com / 9626261016 SobanV@hexaware.com / 8056741915

Urgent vacancy for Quality Engineer in Reputed Industry Exp - 2 to 7 Weld Shop, Fabrication, Sheet Metal Exp of 7QC Tools, 5’S, KAIZENS, and POKAYOKE. Location - Chakan, Markal Pune. Salary - Depends on Interview Contact no - 8408824722 / 9518340393 Required Candidate profile able to minimize in process rejection able to conduct Process audit PPAP,FMEA,CP,PSW,MSA,SPC Have experience in Sheet metal, Welding industry IATF 16949 & APQP Good Communication & Documentation Skill

Role & responsibilities Job Description We are looking for a Technical Engineer / Sr. Engineer with hands-on experience in welding line setup, production optimization, and quality analysis. The ideal candidate will play a key role in establishing new welding lines, improving production efficiency, and ensuring high-quality standards. Key Responsibilities Independently plan and set up new welding lines. Perform quality analysis using tools like WHY-WHY, Fishbone, and 7QC. Develop and implement plans to improve production efficiency, reduce costs, and optimize labor. Diagnose production line issues and recommend effective countermeasures. Establish and maintain safety protocols with a focus on worker well-being and environmental sustainability. Stay updated with engineering and production advancements and share insights with the team. Identify, document, and report countermeasures for issues during trials and production. Maintain supplier and manufacturing databases. Deliver assigned tasks with high quality and within agreed timelines. Work independently and collaboratively with cross-functional teams. Support specification design and test method development for new products. Prepare component and product specifications. Required Skills & Experience 5-6 years of experience in: MIG Welding and Robotics Operation (Panasonic preferred) PFMEA , Control Plan , and Process Validation Quality Analysis using WHY-WHY, Fishbone, and 7QC tools AutoCAD , CATIA , and GD&T Jigs and Fixtures , Simulation (preferred) MIG, Spot, and Plasma Welding Operations Sheet Metal Components , Pipe Bending/Forming Cost Calculation for new production lines Preferred Skills Ability to read and interpret engineering drawings and GD&T. Experience in component correction/modification as per customer requirements. Basic operation skills in AutoCAD; CATIA knowledge is a plus. Programming knowledge for welding robots is an added advantage.

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports zero misses2.Process ComplianceCase targets 2 hours/ week logged to be updated with the process Mandatory Skills: L&P Policy Acquisition & Servicing. Experience1-3 Years.

Tasks & Responsibilities (Daily activities): As a Quality Assurance Engineer, you will be responsible for monitoring and improving the quality and process adherence of projects execution at Vanderlande. This will be done by (among other activities), auditing and performing milestone and deliverable checks for projects in execution. You would create clear overviews /dashboards with findings, observations and report those towards your stakeholders. Based on reports and trends, it is your task to identify, discuss and implement process improvements. You will actively take the lead in this and work in close cooperation with cross functional team and line management. You also proactively monitor & follow up the different Vanderlande quality reporting tools and systems. You are the point of contact and liaise with different departments and report on regular basis with the relevant stake holders. Furthermore, you have an eye for continuous improvement and are able to spot opportunities with respect to cost/lead time reduction and increased efficiency. Core tasks Analyse and identify shortcomings to current processes, tools, and systems, and propose and after approval implement improvements thereof, may act as an independent auditor. Manage well-defined, medium complex improvement initiatives with low risks, or contribute to large, complex improvement initiatives Interact with peers and middle management, and advise and convince others of own opinions and/or proposals Work independently, with regular supervision and alignment with manager when needed This job typically operates at the local/country level on complex (cross-functional processes), tools, and systems, or supports global improvement initiatives. Perform project execution Milestone Checks Perform adherence & quality audits Point of contact / Linking pin between projects, technology & supply team Reporting/Dashboarding of various process & quality KPIs Identify and implement improvements (Process Map) Train/Support the respective teams using Project Portal/KPI/omnitracker, etc. Align with business improvement managers who own & maintain the process map on the corporate level Align with the Vanderlande QA community on the use of corporate data and quality systems Profile Strong knowledge of the total product & project life cycle and a good understanding of Quality Systems and Standards used in engineering and project execution/management environment Able to analyze data and define root cause Good presentation and reporting skills Have a helicopter view and be able to dig into details Attention to detail and commitment to quality Excellent communication and interpersonal skills You are proactive and take initiative Familiar with change management You are persistent and know how to deal with resistance Awareness of project management practices and experience in using Project Management tools Sound understanding of project delivery life cycle You are flexible and creative Primary skills: Quality Assurance Project management basics Good Communication & Fluent in English

Key Requirements: Location: Bangalore Should have worked in International BPO (no domestic) Flexible for US shift Lean Six Sigma Green Belt certified, Should have worked on DMAIC projects, minimum 6 years of transactional quality experience, experience on minitab is an added advantage Knowledge of 7 QC tools and statistical tools Handled a good span of control, should have worked at manager level for at least 2-3 years. Job Description: Mandatory requirement: Should have transactional quality experience Should be able to use quality tools and should have analytical bent of mind Six sigma green belt certification Experience in retail sector will be an added advantage Should have worked on at least 4 - 5 projects Client Interaction Should be comfortable to work in rotational shift BPO sector experience Job Responsibilities 1. Client interactions 2. Manage and develop improvement plans in liaison with other department(s) 3. Effective resource utilization 4. Meeting & exceeding defined KPIs 5. Able to motivate team members. 6. Manage Operations Quality Team a. Effective resource utilization b. Meeting & exceeding defined KPIs c. Able to motivate team members d. Initiate KPI projects 7. Assures effective process and policy mechanisms are in place 8. Develops and assures compliance with the Service Level Agreements between internal and external customers 9. Assures confidentiality and integrity of data 10. Assures implementation of compliance with the Information Technology Standards (System checks, whitelist) 11. To oversee risk management activities across the Program 12. Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness. 13. Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit. 14. Ensure audits like contractual, compliance (BGC, access management) are conducted. Also assessments with various departments Minimum requirements (Education Qualification & Work Experience) Education Qualification : Graduate & above (Any Discipline) Certification / Trainings if any: Green belt certified

Role & responsibilities: Inspection schedule as per client call. Inspection of products as per AQL 1.0 & IS 2500-2000. Inspection check sheet & Tech specs will be provided by client. Checking the products as per drawing (Aesthetics & Dimensional) Making separate reports for different supplier. Bi-Annually audit of respected supplierss Taking CAPA reports of rejections found during inspections from supplierss Making good behaviour between suppliers & clients. Process knowledge like plating, lacquering & powder coating. Auditing exposure like vendor audit, 5s audit, product audit, process audit. Knowledge about quality control plan. Awareness about raw material standards. Knowledge about 8D, CAPA report. 7QC tools. Quality, QA & QC knowledge. Calibration activity and its documentation. Instruments knowledge & their LC.

Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Role - Supervisor Quality /Quality Team Leader Leading BPO in Bangalore International Voice Process 5 Days Working Worked on 7QC tools MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS MUST BE QTL on PAPERS WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience Experience handling a team of Quality Analyst Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is looking for Quality Analyst role. Roles & Responsibilities: We Are looking for A self-motivated and confident person who has meticulous attention to detail skills, the ability to work accurately at pace and a strong passion for auditing and helping the organization. should be able to Conduct regular Process QA audits. Maintain working knowledge of quality standards and SLAs. Perform quality refresher trainings and test process knowledge Assessments. Make recommendations and suggestions to rectify and implement defects in Process Adherence. Create, Review, and Refine audits and errors of Engineers. Participates in bi-weekly meetings with IT engineers and Managers. Reach daily audit Target of 10 audits daily with efficiency, effectiveness, and compliance levels. A creative mindset and the ability to approach a problem creatively. Good communications skills, both written and verbal. Ability to use logic and reasoning to identify the strengths and weaknesses of IT engineers and systems. Ability to think in the abstract and see how small details fit into the bigger picture. A creative mindset and the ability to approach a problem creatively. Extensive experience in quality control or Audits. weekly Call Calibrations and Up skill trainings. Keen attention to detail and performance Conduct evaluation. Strong analytical and problem-solving skills. Creative and innovative thinker. High regard for safety standards and quality control. Able to work 9 hours of Production every day. Able to work and stretch working hours at sometimes only when needed. Able to work in any given Rotational shifts and Week offs.

live process quality, Process and product audit Control PCM PFMEA preparation Instrumental handling IATF & ISO Standard Knowledge Supplier Control Knowledge.

Maintain the control plan & inspection instruction. Performing layer or process audit as per plan knowledge of harness process knowledge of IATF & ISO standards Target setting for process quality monitoring & follow -up for improvement