Zonal Manager

Were looking for a dynamic professional to manage a P&L role focused on delivering a world-class service experience to existing customers. The position emphasizes upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team. Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes.

• Drive business growth for both topline and bottom-line in the Zone.

• Develop and execute the annual operating plan, including revenue and cost forecasting.

• Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members.

• Ensure timely delivery of services, maintaining high standards for client satisfaction.

• Analyze customer feedback to gather business intelligence, assess core service benefits, and ensure high client satisfaction.

• Establish a robust system for maximizing customer retention.

• Recruit, train, and develop a proactive, consultative client servicing team focused on delivering exceptional customer experiences.

Key Skills:

• Expertise in client engagement and application of effective field sales strategies

• Strong problem-solving ability with quick decision-making under pressure

• Excellent verbal communication and active listening skills

• Strategic mindset with the ability to identify and create new business opportunities

• Proven team management and interpersonal capabilities

• Skilled in data analysis, reporting, and performance tracking

• Target-driven with a strong focus on achieving and exceeding goals

• Demonstrated leadership with the ability to inspire and guide large teams

Experience and Education:

• MBA graduate with strong academics

• 7+ yrs. of experience in Sales / Servicing / Retention

• Preference for candidates with team handling experience of 100+ team members in last 4yrs