Zonal Manager

Job Description

This is a P&L position that involves servicing existing customers by offering them a world-class service experience. The focus is on upselling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives. Job Responsibilities Grow the business in terms of topline & bottom-line for the Zone Develop & execute annual operating plan Revenue & cost planning and forecasting Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members. Ensure timely delivery of services to clients Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level Setup a system that delivers high customer retention Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight. Key Skills Client handling and application of Field sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customer Team Management & Interpersonal skills Data Interpretation & Report Management Should be target oriented Strong leadership skills and team player - Preference for candidates with Team handling experience of 100+ Individuals.