Zoho

Purpose

To ensure smooth functioning, long-term sustainability, and internal ownership of the Zoho ecosystem at CEEW by supporting administrative functions, managing system users and vendor interactions, maintaining data quality, creating reports and custom views, and coordinating effectively with external consultants.

This role will play a key part in institutionalising system knowledge, reducing overdependence on external vendors, and enabling responsive, in-house troubleshooting. As CEEW continues to scale, the Zoho Admin will also help in refining workflows, supporting change management, and strengthening ERP adoption across teams.

Job Duties and Accountabilities

• Zoho System Administration:

• Manage day-to-day administrative tasks across Zoho applications (Books, Creator, People, etc.).
• Create and manage user roles, permissions, and access across platforms.
• Maintain and monitor system workflows and troubleshoot issues in coordination with internal teams and external vendors.

• Internal and external User Support:

• Serve as the first point of contact for Zoho- and ERP-related queries from internal users.
• Understand the newly developed ERP system, including workflows and SOPs created. Assimilate, maintain, and improve these SOPs over time to ensure clarity and effectiveness.
• Become the go-to resource for system-related support, troubleshooting, and guidance. Liaise with teams across functions to ensure smooth adoption and usage of the ERP and Zoho ecosystem.

• Developing, Reporting & Custom Views:

• Should have strong working knowledge of Zoho applications, particularly Zoho Creator. Be able to build and manage custom views, dashboards, and reports across various Zoho apps, and make necessary updates or enhancements to the newly built system in line with the evolving needs of the organisation.
• Collaborate with teams to understand reporting needs and in discussion with programme manager develop solutions with minimal dependence on external developers.

• Data Management, Change Management & Training:

• Oversee data uploads and migrations between systems during rollouts or upgrades.
• Ensure data accuracy, consistency, and backups.
• From the SOPs and manuals already available, in discussion the programme manager, adapting as required, develop training materials and conduct onboarding sessions for new users as CEEW scales.
• Facilitate adoption of Zoho features and best practices across teams.

• Coordination with Zoho and implementing partner(developer):

• Liaise with Zoho as well as implementing partner for advanced support, debugging, or configuration changes.
• Track and prioritize action items under their AMC to ensure timely resolution and value for money.
• For any new requirement/change in the existing system, in discussion with the programme manager, gather requirements, prepare the requirement document and coordinate with Zoho and the implementing partner for executing the new requirement.

CEEW operates in a dynamic environment and the candidate will be required to show flexibility in undertaking a variety of tasks.

Selection Criteria

Qualifications and experience

• Bachelor’s degree in IT, Computer Applications, or a related field.
• 2–4 years of experience in a similar admin or application support role.
• Familiarity with Zoho ecosystem (Creator, Expense, People,Books, Projects, etc.).
• Ability to create and customize reports, views, and workflows.
• Basic scripting/coding skills would be a strong advantage.
• Experience in working with cross-functional teams and external vendors.
• Excellent communication, troubleshooting, and coordination skills.

Compensation

CEEW offers competitive compensation commensurate with the experience and matching the best of standards adopted by industry or other similar organizations for similar roles.

Application process

CEEW is an equal opportunity employer and the selection process does not discriminate on the basis of age, gender, ethnicity, religion, or caste. Female candidates are encouraged to apply.