Posted:3 days ago|
Platform:
On-site
Full Time
📍 Location: Hyderabad
🕒 Experience: 3+ years
🔹 Collaborate with HR, IT, and stakeholders to gather requirements and design tailored Zendesk workflows
🔹 Lead configuration and rollout of Zendesk modules – Support, Guide, Chat, Talk, and more
🔹 Build custom ticket forms, triggers, automations, macros, SLAs, and views
🔹 Implement multi-tier workflows for onboarding, offboarding, payroll, IT provisioning, etc.
🔹 Integrate Zendesk with enterprise platforms like Workday, UKG Pro, AD, Slack, and Teams
🔹 Structure knowledge base and Help Center content
🔹 Manage user roles, permissions, and branding
🔹 Conduct UAT, provide training, and support go-live/post-launch activities
✅ 3+ years of hands-on Zendesk implementation experience
✅ Strong grasp of Zendesk tools: triggers, automations, macros, SLAs, etc.
✅ Experience integrating with systems via REST APIs or tools like Workato, Boomi, MuleSoft
✅ Familiarity with HRIS platforms (Workday, UKG Pro, SAP SuccessFactors) is a plus
✅ Excellent stakeholder and communication skills
✅ Zendesk certifications are preferred
If you're ready to make a real impact with your Zendesk expertise, we’d love to connect! 💼
People Tech Group Inc
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Hyderabad, Telangana, India
Salary: Not disclosed
Hyderabad, Telangana, India
Salary: Not disclosed
