Wuerth Industrial Services - Quality Analyst

Experience Required:

Job Summary

Key & Quality Monitoring

• Calculate audit sample size based on predefined methodology and business requirements.
• Execute process audits as per the defined audit plan and schedule.
• Document audit observations in the audit tracking file with accuracy and clarity.
• Generate comprehensive audit reports and share insights with relevant stakeholders.
  

Analysis & Reporting

• Analyze root causes and trends of errors and quality scores.
• Share detailed observations and insights with the QMS Consultant and Operations team.
• Identify recurring issues and recommend corrective actions.
  

Feedback & Communication

• Provide constructive feedback to users based on audit findings.
• Document feedback via email or audit sheets as per process requirements.
• Conduct feedback sessions to promote quality awareness in collaboration with the QMS Consultant.
  

Process Improvement & Collaboration

• Identify and suggest process improvements based on audit outcomes.
• Ensure calibration between operations and audit teams to maintain consistency in process understanding.
• Actively participate in process-related trainings and daily team meetings to stay updated on process changes.
  

Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Excel, audit tools, and reporting dashboards.
• Ability to work independently and collaboratively in a team environment.
• Attention to detail and commitment to quality.
  

Preferred Qualifications

• Masters degree in any discipline.
• Certification in Quality Management Systems (e.g., ISO, Six Sigma) is a plus.
• Prior experience in process audits and quality analysis in a BPO/KPO or similar environment.