Workplace Engineering Track Engineer

Hexaware Technologies

4 - 8 years

12 - 16 Lacs

mumbai pune chennai

Posted:1 day ago| Platform:

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Skills Required

onsite support ticketing tools technical support remote support desktop support job description talent acquisition recruitment computer systems microsoft windows facility management windows operating system workplace property management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals
That includes installing, diagnosing, repairing, maintaining, and upgrading all end user organizational hardware and equipment while ensuring optimal workstation performance
The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required
Knowledge & Experience: Provide remote support for end user devices and break-fix for users Coordinate onsite support with End User and Dispatch technicians when required Collaborate with the team to create Documentation and SOPs Resolve and update tickets assigned to you within the customer's SLA Experience providing support in-person, via chat, email or phone
Experience in an On-site Technical Support environment
A knowledge of Ticketing tools, like Ivanti, service now, etc is preferred or similar ticketing system desired
Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end user PC hardware and software issues in a Windows operating environment
Experience Resolving issues on Microsoft Windows Operating Systems as well as Microsoft Office Products

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