Workforce Planning Senior Analyst or Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together The Workforce Planning Senior Analyst/Lead plays a critical role in shaping the organization’s workforce strategy. This role involves leading the workforce planning team, developing strategic workforce plans, and providing insights to senior management. Primary Responsibilities Scope of SupportSupports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role Advanced Data AnalysisAnalyze workforce data to identify trends and forecast staffing needs Model DevelopmentDevelop and maintain workforce planning models and tools CollaborationWork with Finance, Training and departmental leaders to understand staffing requirements. ReportingPrepare and present workforce analysis reports to management Compile, analyze, review, forecast, and trend complex data Present analysis and interpretation for operational and business review and planning Support short and long term operational / strategic business activities through analysis Develop recommended business solutions through research and analysis of data and business process and implement when appropriate Support ad hoc operational/strategic business activities through analysis and reporting Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time Perform other job-related work as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications 8+ years in Forecasting 1+ years experience in Capacity Planning At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.