Workforce Management Specialist

As a Business Consultant with 5-10 years of experience in Workforce Management (WFM), you will be responsible for project management. Your role will require a deep understanding of WFM tools and experience in all stages of WFM, including Forecasting, capacity planning, rostering, and scheduling. To excel in this role, you must possess aptitude in creative problem-solving, proficiency in MS Office, and familiarity with various WFM software such as Verint, Genesis, Nice IEX, and databases. Your analytical skills, coupled with excellent data collection and analysis capabilities, will be essential for success. Excellent written and verbal communication skills are a must, along with the confidence to work in an individual contributor role. A graduate in any discipline is required, and a Certified Management Consultant certification would be a plus. You should be willing to travel as per business requirements to fulfill the following responsibilities: - Organize and execute assigned business projects for clients according to their requirements. - Meet with clients as needed to assess problematic situations and collect information about their business through various methods. - Analyze and interpret data to identify weaknesses, problems, and root causes. - Formulate recommendations and solutions tailored to clients" needs and limitations, presenting them in concise reports. - Develop detailed business plans for incremental or transformative changes. - Assist clients in implementing plans and resolving any discrepancies. - Provide guidance on issues that may arise during project execution. - Collaborate with the Professional Services team to support project management from a business capability perspective. - Act as a knowledge bridge between internal and external teams. In summary, this role requires a skilled Business Consultant with a strong background in WFM, project management, and client communication. If you are proactive, analytical, and have a passion for driving business improvements, this position offers an exciting opportunity to make a significant impact.,