32 Wfm Tools Jobs

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: The Sr Supervisor an experienced WFM professional, who fosters a culture of excellence for the scheduling, forecasting, real-time, short term, long term, and program management functions of WFM. Should be aware of various WFM Disciplines, like forecasting, Planning, Intraday Management and Reporting. Monitor intraday performance of call volume and staffing levels acro...

As an Assistant Manager - Workforce Management (WFM) at GlobalLogic, your role will involve leading and supporting critical workforce planning functions. You should possess experience in managing workforce operations, a strong understanding of forecasting, real-time monitoring, and excellent client relationship skills. Strategic thinking, data-driven decision-making, and effective stakeholder management across internal teams and clients are crucial for this role. **Key Responsibilities:** - **Client Handling** - Serve as the primary point of contact for WFM-related client interactions. - Understand client-specific workforce requirements and deliver customized solutions. - Provide regular upd...

Job Description Position: Lead Real-Time Analyst (RTA) Department: Workforce Management Hierarchy: Mid-level Command Direct Supervisor: Workforce Coordinator The Real-Time Analyst (RTA) is responsible for monitoring call center agents' performance and ensuring optimal staffing levels to meet service level agreements (SLAs) in real time. The RTA will provide timely and accurate data to maintain efficiency and productivity while balancing customer satisfaction. This role requires swift decision-making and constant communication with team leaders and other stakeholders. Primary Responsibilities 1. Real-Time Management 1.1. Monitor call volume, agent activity, and performance in real time to ens...

Job Title: Scheduler - Workforce Management (WFM) Department: WFM Job Summary: The Workforce Management Scheduler is responsible for optimizing staffing levels to meet service demands while ensuring compliance with company policies and regulations. This role involves analyzing claim volumes, forecasting and creating effective schedules for various teams to enhance productivity and efficiency. Key Responsibilities: Forecasting: Analyze historical data to forecast staffing needs and identify trends in call volumes, service requests and operational requirements. Scheduling: Develop and maintain efficient work schedules for staff based on forecasted demand, availability, and employee preferences...

GlobalLogic is looking for a highly organized and proactive Assistant Manager - Workforce Management (WFM) to lead and support critical workforce planning functions. The ideal candidate should possess experience in managing workforce operations, a deep understanding of forecasting, real-time monitoring, and strong client relationship skills. This role requires strategic thinking, data-driven decision-making, and effective stakeholder management across internal teams and clients. The Assistant Manager - Workforce Management will serve as the primary point of contact for WFM-related client interactions, understanding client-specific workforce requirements, delivering customized solutions, prov...

Practice Lead/SR. Practice Lead - HRO Exp : 15 yrs Location : Bangalore Package : 30LPA Qualification : Any UG Must have :HRO domain experience including Global payroll processing, Employee Data Management, Benefits, Talent Acquisition & Learning

The Resource Planner position is based in Pune or Gurgaon, requiring you to work from the office. Your primary responsibility will involve collaborating with Partner/Client workforce management team and operations to develop, revise, and uphold staffing and budget planning models. You will be expected to analyze contact center data to formulate long-term staffing and contact forecasts and models. Your proficiency in the NICE workforce management platform, forecasting, budget planning, staff planning, contact center forecasting modeling, and intra-day forecasting will be crucial for this role. Additionally, you will be supporting various support channels, including back-office support. In thi...

Etraveli Group is a globally leading company in tech solutions and fulfillment capabilities for online sales of flights. We aim to simplify complexity by connecting millions of flights and travelers worldwide, assisting from search and selection to the trip and beyond. Our portfolio includes consumer online travel agency brands like Mytrip, GoToGate & Flight Network, along with serving Booking.com with flights. Additionally, strategic partnerships have been established with renowned companies such as Skyscanner, Google Flights, and TUI. Our dedicated team of over 2500 professionals is committed to making the world more accessible for our customers while fostering growth opportunities for our...

Job Role & Responsibilities :5-9 Years experience in Develop and manage short- and long-term forecasts based on historical data and business trends. Create and maintain agent schedules to meet SLA and productivity targets. Monitor real-time performance and adjust staffing as needed. Collaborate with Operations, QA, and Training teams to align workforce strategies. Analyse shrinkage, occupancy, and adherence metrics to optimize efficiency. Generate WFM reports and dashboards for leadership review. Lead a team of WFM analysts and planners. Strong analytical and Excel/Google Sheets skills. Proficiency in WFM tools (e.g., NICE IEX, Verint, Genesys). Experience in multi-channel support environmen...

You are an experienced Business Consultant with 5-9 years of experience in Workforce Management (WFM) tools and project management. Your role will involve project management responsibilities, requiring a deep understanding of WFM tools and experience in all stages of WFM - Forecasting, capacity planning, roster & schedule. Your key qualifications include proficiency in MS Office, aptitude in creative problem-solving, familiarity with a variety of WFM software tools, and databases, along with excellent analytical and communication skills. A graduate in any discipline, you are also a Certified Management Consultant, which is a plus. You should be confident, proactive, and willing to work in an...

Hiring for TOP Brand for WORKFORCE MANAGEMENT SALARY - 9 LPA Both Side cabs Looking for experienced professionals in Workforce Demand Planning with strong skills in forecasting models, predictive analytics, and data-driven decision making. Required Candidate profile Must have hands-on expertise in time series forecasting, AHT/volume modeling, and WFM platforms. Should be able to analyze trends, collaborate cross-functionally, and present insights to stakeholders.

Hiring for TOP Brand for WORKFORCE MANAGEMENT SALARY - 14 LPA Both Side cabs Looking for experienced professionals in Workforce Demand Planning with strong skills in forecasting models, predictive analytics, and data-driven decision making. Required Candidate profile Must have hands-on expertise in time series forecasting, AHT/volume modeling, and WFM platforms. Should be able to analyze trends, collaborate cross-functionally, and present insights to stakeholders.

As a Real-Time Analyst at unifyCX, you will play a crucial role in our Workforce Management team. Your primary responsibility will be to monitor service levels and site performance in real-time to ensure efficient handling of incoming contacts and adherence to operational goals. You will be tasked with monitoring service levels throughout the day, communicating any changes in contact patterns to operations and the wider WFM team. Your role will also involve driving real-time adherence to expected capacity, conducting root cause analysis, and promptly addressing any obstacles that may impact business targets. In addition to monitoring and analysis, you will manage breaks, meetings, coaching, ...

As a Real-Time Analyst at unifyCX, you will play a crucial role in monitoring service levels and site performance in real-time to ensure optimal handling of incoming contacts and adherence to operational goals. You will be responsible for effectively managing incoming contacts throughout the day, communicating changes in contact patterns, driving adherence to expected capacity, and making real-time decisions to achieve service level and efficiency metric goals. Your ability to proactively gather data for root cause analysis, alert stakeholders of obstacles, manage breaks, meetings, and trainings, and maintain strong relationships with key stakeholders will be essential for success in this ro...

The role of Senior Planning Analyst//Capacity Planning at a leading BPO in Bangalore requires a professional with a minimum of 4 years of experience in Workforce Management. As a part of the team, you will be responsible for creating capacity plans for the enterprise and collaborating with partners for their respective sites. Your duties will include preparing, monitoring, and utilizing mathematical models along with WFM tools to determine staffing requirements. Additionally, you will oversee capacity planning for the headcount, continuously monitor performance against plans, and adjust assumptions when necessary. You will be expected to model FTE requirements for both long and short-term pe...

Job Title: Manager I, WFM Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Manage a team of Real Time Analysts. Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basis Communicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvement Identi...

Job Title: Associate, Planning & Scheduling Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Graduate with Overall experience 1-3 years in a planning /Scheduling role. Experience in managing multi-site and multi-vendor environment. Strong process and mathematical orientation Experience of data modelling, simulations, and scenario planning Experience of stakeholder management and aptitude of planning ...

Etraveli Group is a globally leading company specializing in tech solutions and fulfillment capabilities for online flight sales. The company aims to simplify complexity by connecting millions of flights and travelers worldwide, from search and selection to the entirety of the trip. Etraveli Group operates consumer online travel agency brands such as Mytrip, GoToGate, and Flight Network, and provides flight services to Booking.com. Additionally, strategic partnerships have been established with prominent companies like Skyscanner, Google Flights, and TUI. With a dedicated team of over 3000 professionals, Etraveli Group endeavors to make the world more accessible for customers while fostering...

The role you are applying for involves managing people and interacting with both internal and external stakeholders. You should be proficient in generating forecasting, planning, and scheduling using Excel or WFM tools. Your responsibilities will include creating FTE sizing for new/existing businesses, identifying areas for optimization, and analyzing various dashboards to drive performance improvement projects. In addition, you will be involved in new project implementations, team performance enhancement, WFM onboarding, and training. Familiarity with WFM tools such as IEX, eWFM, Blue Pumpkin, Calabrio, Google Spread Sheet, MS Excel, and other MS Office Applications is essential. You should...

MNC in Pune Hiring for WFM RTM CTC UPTO 5.8LPA based on Last CTC Require 2+ Years Experience in WFM RTA Shifts 24*7 Role and Key Responsibilities: ? Analyze staffing/volume trends and operational performance dashboards. ? Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. ? Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. ? Prepare financial forecasts based on inputs from various sources and historical trends. ? Create and maintain financial reports for business stakeholders. ? Review the current processes of schedu...

As a Workforce Services New Associate at Accenture, you will be responsible for monitoring daily operational metrics on a real-time basis, such as SLA, KPIs, and Adherences. You will publish real-time reports for performance monitoring and coordinate with internal and external stakeholders as necessary. Additionally, you will be involved in preparing RCA, maintaining downtime trackers, and proposing schedule changes to improve performance. You will also handle requests for roster swap, week off swap, and break swap received through email or tools. Your role will involve delivering timely ad hoc and standard operational reports, working closely with process subject matter experts from each fu...

MNC in Pune Hiring for WFM RTA CTC UPTO 5.8LPA based on Last CTC Require 2+ Years Experience in WFM RTA Virtual Interviews Role and Key Responsibilities: ? Analyze staffing/volume trends and operational performance dashboards. ? Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. ? Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. ? Prepare financial forecasts based on inputs from various sources and historical trends. ? Create and maintain financial reports for business stakeholders. ? Review the current processes of...

Primary Skills: Analytics (Intermediate), Scheduling (Advanced), Reporting (Advanced), Excel (Expert), Communication (Expert) Contract Type: Contract to hire Duration: 7+ Months Location: Hyderabad Job Summary We are searching for a dedicated Workforce Management Specialist to oversee our Customer Experience teams, ensuring they meet all Service Level Agreements (SLA) promptly. The ideal candidate will analyze call volumes, manage schedules, and work closely with vendor partners to achieve Key Performance Indicators (KPIs). This role involves extensive use of workforce management tools and spreadsheet applications to optimize our customer support operations. Key Responsibilities Monitor real...

As a Workforce Services Analyst at Accenture, you will play a crucial role in ensuring a superior brand experience, accelerating responsible growth, and creating a secure environment. Your responsibilities will include monitoring daily operational metrics in real-time, publishing performance reports, preparing Root Cause Analysis (RCA), maintaining downtime trackers, and proposing schedule changes to meet performance targets. You will collaborate with internal and external stakeholders, deliver timely operational reports, and work with process subject matter experts to drive performance improvements. The Workforce Management team, to which you will belong, focuses on maximizing performance l...

As a People Manager in this role, you will be responsible for internal and external stakeholder management. Your primary tasks will involve generating forecasting, planning, and scheduling using Excel/WFM tools. You will need to demonstrate the ability to work on existing Cap plans or create new ones to meet specific requirements. Additionally, you will play a key role in creating FTE sizing for new/existing businesses, ensuring optimized solutions and collaborating with stakeholders to provide WFM insights. Your role will also involve identifying HC & revenue leakages and developing plans to close the gaps, as well as pinpointing areas for occupancy optimization. Analyzing multiple dashboar...