Workforce Management Analyst

Job Title: Workforce Management Executive (Travel Industry) Location: Mohali (Onsite) Job Description: We are looking for a Workforce Management (WFM) Executive with prior experience in the travel industry to join our team at our Mohali office. The ideal candidate should have a strong understanding of WFM processes and the ability to manage resources efficiently. Requirements: Minimum 1 year of experience in Workforce Management (WFM) within the Travel Industry Strong analytical and planning skills Ability to handle real-time monitoring, scheduling, and forecasting Excellent communication and coordination skills Work Mode: Onsite Location: Mohali Job Opening: Workforce Management (WFM) Executive Location: Mohali (Onsite) Experience Required: Minimum 1 Year in Travel Industry (WFM) We are looking for a Workforce Management Executive to join our team in Mohali. The ideal candidate should have prior experience in the Travel Industry WFM domain with strong analytical and planning skills. Key Responsibilities: Real-time monitoring of call queues and agent productivity Forecasting, scheduling, and capacity planning Preparing daily, weekly, and monthly reports Ensuring SLA adherence and workforce optimization Coordinating with operations and management teams for smooth workflow Required Skill Set: Workforce Management (WFM) expertise Good knowledge of Travel Industry processes Strong analytical and problem-solving skills Proficiency in Excel, MIS & reporting tools Knowledge of workforce tools (NICE, IEX, Aspect, or similar) Excellent communication & coordination skills Mode of Work: Onsite (Mohali) If you have the skills and passion for WFM, we would love to hear from you! Apply now or share your profile at gurpreet.kaur@ditinustechnology.com For more details contact 7743059799