Key Responsibilities: Assist North America clients with travel inquiries, focusing on international and domestic bookings, including flights, hotels, and vacation packages. Handle inbound and outbound sales calls to drive conversions and meet customer needs. Hands on experience on any GDS tools preferably Amadeus for booking and managing travel services efficiently. Provide high-quality customer service, addressing client concerns and providing solutions to travel-related issues. Stay updated on industry trends and offers specific to North America to enhance customer experience. Mandatory Requirements: Experience: Minimum 1 year of experience in a North America Travel Sales process. Tools Expertise: Hands-on experience with Global Distribution Systems (GDS) preferably Amadeus. Strong customer service skills, including handling complex travel-related queries and providing prompt solutions. Excellent communication skills to engage effectively with customers. For more details contact to 7743059799.
Title: Quality Assurance/ Travel Sales Location: Mohali. Full Time/ On-site. Job Description · Develops, implements, & manages processes to ensure that operational performance meets customer satisfaction. · Identifies and sets appropriate quality standards and parameters for the P&P. · Coordinates & participates in the testing processes & performs mystery calls to ensure accurate and consistent information delivery to the customers. · Oversees & audits all tickets issued through our GDS portals & Amadeus. · Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems; recommends and facilitates solutions to these issues. · Provides clear insight into performance drivers. · Gives recommendations for process improvements based on the customer experience and feedback. · Design quality rules and guidelines to achieve the highest performances with team managers. · Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability. · Conducts presentations & business simulations with new hires. Job Requirements · 1 -2 year of experience in a similar role. · Proficient with Amadeus & related software. · Familiar with the ticketing systems. · Aware of the CRM systems technique. · Excellent verbal and written communication skills. · Excellent interpersonal and customer service skills. · Excellent organizational skills and attention to detail. · Excellent time management skills · Strong analytical and problem-solving skills. · Strong leadership skills.
Job Title: Workforce Management Executive (Travel Industry) Location: Mohali (Onsite) Job Description: We are looking for a Workforce Management (WFM) Executive with prior experience in the travel industry to join our team at our Mohali office. The ideal candidate should have a strong understanding of WFM processes and the ability to manage resources efficiently. Requirements: Minimum 1 year of experience in Workforce Management (WFM) within the Travel Industry Strong analytical and planning skills Ability to handle real-time monitoring, scheduling, and forecasting Excellent communication and coordination skills Work Mode: Onsite Location: Mohali Job Opening: Workforce Management (WFM) Executive Location: Mohali (Onsite) Experience Required: Minimum 1 Year in Travel Industry (WFM) We are looking for a Workforce Management Executive to join our team in Mohali. The ideal candidate should have prior experience in the Travel Industry WFM domain with strong analytical and planning skills. Key Responsibilities: Real-time monitoring of call queues and agent productivity Forecasting, scheduling, and capacity planning Preparing daily, weekly, and monthly reports Ensuring SLA adherence and workforce optimization Coordinating with operations and management teams for smooth workflow Required Skill Set: Workforce Management (WFM) expertise Good knowledge of Travel Industry processes Strong analytical and problem-solving skills Proficiency in Excel, MIS & reporting tools Knowledge of workforce tools (NICE, IEX, Aspect, or similar) Excellent communication & coordination skills Mode of Work: Onsite (Mohali) If you have the skills and passion for WFM, we would love to hear from you! Apply now or share your profile at gurpreet.kaur@ditinustechnology.com For more details contact 7743059799