QA / QC Analyst

Title: Quality Assurance/ Travel Sales Location: Mohali. Full Time/ On-site. Job Description · Develops, implements, & manages processes to ensure that operational performance meets customer satisfaction. · Identifies and sets appropriate quality standards and parameters for the P&P. · Coordinates & participates in the testing processes & performs mystery calls to ensure accurate and consistent information delivery to the customers. · Oversees & audits all tickets issued through our GDS portals & Amadeus. · Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems; recommends and facilitates solutions to these issues. · Provides clear insight into performance drivers. · Gives recommendations for process improvements based on the customer experience and feedback. · Design quality rules and guidelines to achieve the highest performances with team managers. · Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability. · Conducts presentations & business simulations with new hires. Job Requirements · 1 -2 year of experience in a similar role. · Proficient with Amadeus & related software. · Familiar with the ticketing systems. · Aware of the CRM systems technique. · Excellent verbal and written communication skills. · Excellent interpersonal and customer service skills. · Excellent organizational skills and attention to detail. · Excellent time management skills · Strong analytical and problem-solving skills. · Strong leadership skills.