QA / QC Analyst

Monksays Superfoods Private Limited

0 - 31 years

1 - 2 Lacs

banjara hills hyderabad region

Posted:2 weeks ago| Platform: Apna logo

Apply

Skills Required

qc service monitoring report data reporting reports escalation management compliance analyze excel communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary The Quality Analyst ensures high-quality customer service by monitoring and analyzing employee-customer phone interactions. Your main job is to identify service quality issues, report on performance, and flag urgent concerns. Key Responsibilities: Call Quality Check: Listen to and evaluate recorded and live employee calls against set quality standards (product knowledge, tone, process following). Data Reporting: Create detailed weekly reports summarizing call quality, common errors, and performance trends. Escalation: Immediately report critical issues, policy violations, or urgent customer problems to management. Performance Insight: Provide clear data and insights to help managers coach and train employees effectively. Standard Keeper: Ensure all customer interactions meet BBETTER’s professional and compliance standards. Requirements: Proven experience in call center Quality Assurance (QA). Strong ability to analyze data and create professional reports (Excel/Sheets required). Excellent communication skills and attention to detail. Fluent in Kannada.

More Jobs at Monksays Superfoods Private Limited

Telesales Representative

banjara hills, hyderabad region

Experience: Not specified

INR 1 - 2 Lacs

QA / QC Analyst

banjara hills, hyderabad region

Experience: Not specified

INR 1 - 2 Lacs

Customer Feedback Executive

banjara hills, hyderabad region

Experience: Not specified

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Monksays Superfoods Private Limited

Login to

Please Verify Your Phone or Email

Confirm Action

QA / QC Analyst