Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in haryana
>
Cognizant
>
Workforce Management Analyst

Workforce Management Analyst

Cognizant

3 - 7 years

0 Lacs

haryana

Posted:6 days ago| Platform: Shine logo

Apply

Skills Required

people management staffing reporting root cause analysis process improvement stakeholder management compliance service level delivery

Work Mode

On-site

Job Type

Full Time

Job Description

As a People Manager with a focus on Real-Time Adherence (RTA), your primary responsibility will be to manage and own the service level delivery in accordance with the Statement of Work (SOW) of the process. It is crucial to maintain RTA staffing levels based on the business requirements to ensure optimal performance. You will be expected to create and share reports with zero errors, meeting the specific needs of the business. Root Cause Analysis (RCA) for any deviations in Service Level Agreements (SLA) both on an intraday and end-of-day basis must be conducted and shared with Operations (Ops) or Workforce Management (WFM) leadership promptly for review. Ensuring that all activities and Key Result Areas (KRAs) are executed by the team with 100% accuracy and without delays is essential. Addressing ad hoc requests based on business needs and consistently challenging the status quo by thinking innovatively to drive process improvement ideas and projects are integral parts of this role. You will be required to deliver and complete a minimum of one project idea, whether a new concept or an enhancement to existing Business-As-Usual (BAU) activities, every quarter. Any anomalies in projects or processes should be highlighted to Ops/WFM leadership. Effective stakeholder management to avoid escalations and ensuring zero escalations, along with efficient team management to ensure cross-skilling across the team to prevent single points of failure, are key responsibilities. Upholding integrity and discipline, and compliance with CTS policies for yourself and the team, is paramount for success in this role.,

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Teaneck New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Workforce Management Analyst