Location: Gurgaon, Sector-32Shift: US ShiftProcess: Inbound Voice Job Summary We are looking for an experienced Customer Service Representative (CSR) who is responsible for providing high-quality customer support through inbound voice calls, primarily handling customer inquiries, resolving issues, and offering information about products or services in a professional, courteous, and efficient manner.This role requires strong communication skills, a customer-focused approach, and the ability to manage multiple tasks in a fast-paced environment. Essential Duties and Responsibilities Managing incoming calls and customer service inquiriesIdentifying and assessing customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationResolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Provide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents Requirements: Ability to stay calm when customers are stressed or upsetExcellent Communication skills in EnglishComfortable using computersExperience working with customer support.Excellent written and verbal communication skills.Solid organizational skills including attention to detail and multi-tasking skills.
Designation- WFM-MIS 5 days Work From Office Immediate Joiner only US Shifts Location- Gurugram Excellent Communication only. Interested folks can share their CV- Hkaur2@advatix.com Call- Harshpreet- 8448778081 It has to be a MIS Person who is well skilled with excel , reports , macros , must have created rosters – call Centre reports in the past for a high headcount See below if this helps : Key Responsibilities: Design, develop, and generate daily, weekly, and monthly performance reports and dashboards for BPO operations. Track and report key metrics such as AHT, FCR, CSAT, SLA, attrition, shrinkage, and schedule adherence. Maintain and update agent rosters, ensuring shift alignment, leave tracking, and manpower planning accuracy. Coordinate with operations, HR, and WFM teams to collect and validate data for reporting. Automate reports using advanced Excel functions, macros, and Power Query where possible. Identify trends and anomalies in performance data and provide actionable insights to stakeholders. Ensure timely and accurate delivery of all reports within agreed SLAs. Support management with ad hoc data requests, analysis, and presentation materials. Key Skills and Qualifications: Bachelor’s degree in Commerce, IT, Statistics, or a related field. 2+ years of experience in an MIS/Reporting role in a BPO or call center environment. Strong knowledge of BPO KPIs and workforce management processes. Proficiency in MS Excel (VLOOKUP, Pivot Tables, Macros, Charts, Conditional Formatting). Experience with reporting tools like Power BI, Tableau, or SQL is an added advantage. Strong analytical and problem-solving skills. Good communication and interpersonal abilities. Ability to work independently and handle multiple priorities.
Designation- Global HR Head US Shifts Work From Office 5 Days Working Location- Gurugram Sector-32 Immediate Joiner only. Interested folks can share their CV- Hkaur2@advatix.com Call- Harshpreet- 8448778081 Job Overview We are seeking a strategic and dynamic Global HR Head to lead our global human resource function. This role is responsible for developing and implementing HR strategies that align with business objectives, fostering a high-performance culture, and ensuring compliance with US labor laws and best practices. The ideal candidate will have extensive experience in global HR leadership, talent management, employee relations, and organizational development. Key Responsibilities: Strategic HR Leadership & Global Stakeholder Management: • Develop and execute a global HR strategy that aligns with the company’s vision and business goals. • Build and maintain strong relationships with global business leaders, HR teams, and external stakeholders. • Partner with leadership to drive HR initiatives that support business growth and transformation. • Champion diversity, equity, inclusion, and belonging (DEIB) across all regions. HRMS Implementation & Digital Transformation: • Lead the selection, implementation, and optimization of HRMS and other HR technology platforms. • Ensure seamless integration of HR systems to improve efficiency and data-driven decision-making. • Drive process automation and digital HR initiatives to enhance employee experience. • Provide strategic insights on HR analytics and workforce planning through technology adoption. HR Operations & Compliance: • Oversee HR operations across multiple geographies, ensuring compliance with US and international labor laws. • Standardize and streamline HR processes to enhance operational efficiency and scalability. • Develop and enforce HR policies, procedures, and governance frameworks. • Lead global employee relations, conflict resolution, and workplace investigations. Talent Acquisition & Workforce Planning: • Oversee global recruitment strategies to attract, hire, and retain top talent. • Implement workforce planning initiatives to ensure talent readiness for business growth. Strengthen employer branding and enhance the employee value proposition. Employee Engagement & Performance Management: • Design and implement employee engagement programs to foster a high-performance culture. • Oversee performance management frameworks to drive productivity and accountability. • Identify and implement leadership development and succession planning initiatives. Compensation & Benefits: • Design and manage competitive global compensation and benefits structures. • Ensure alignment with industry benchmarks and regulatory compliance. • Oversee payroll, benefits administration, and incentive programs across regions. Required Skills & Qualifications: • Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field. • 15+ years of HR leadership experience with a focus on global HR operations and stakeholder management. Requirements: • Proven experience in HRMS implementation and digital transformation. • Strong understanding of US and international labor laws, compliance, and best practices. • Expertise in managing HR functions across multiple countries and regions. • Excellent interpersonal and communication skills with the ability to influence senior stakeholders. • Experience in HR technology, process automation, and analytics-driven decision-making. • Experience in working with diverse teams in a multinational environment. • Strong analytical skills with experience in HR data-driven decision-making.
Head of Marketing- Brand and Communication Must have 15yrs of Experience in US B2B marketing Location- Gurugram Sector-32 Work From Office US Shifts Immediate Joiner only. Interested folks can share their CV Hkaur2@advatix.com Call- Harshpreet- 8448778081 Job Summary: The Brand and Communication person will be responsible for developing and executing strategic branding and communication initiatives that strengthen the organization's market position, build brand equity, and drive engagement with target audiences. This role requires a visionary leader with expertise in brand management, public relations, digital marketing, and content creation to deliver impactful campaigns that align with the organization's mission and goals. Essential Duties and Responsibilities Strategic Brand Development & Positioning: • Develop and execute a comprehensive brand strategy that positions the company as a market leader in the US B2B space. • Define brand messaging, value proposition, and storytelling frameworks to drive brand recognition and differentiation. • Oversee brand consistency across all digital and offline touchpoints, including marketing materials, executive communication, and media engagement. • Collaborate with C-suite leadership to align brand strategy with overall business objectives. 360-Degree Marketing & Digital Campaigns: • Lead the end-to-end execution of integrated marketing campaigns, including paid media, content marketing, PR, social media, and experiential marketing. • Develop and optimize data-driven digital marketing strategies, leveraging SEO, PPC, LinkedIn, and ABM (Account-Based Marketing). • Drive thought leadership and executive branding initiatives, positioning the company as an industry authority. • Oversee content strategy for whitepapers, case studies, webinars, and video storytelling to engage high-level B2B decision-makers. Corporate Communication & Public Relations: • Manage relationships with US-based PR agencies to secure media coverage, brand partnerships, and industry recognition. • Oversee prereleases, media relations, crisis communication, and reputation management. • Develop strategic communication frameworks to enhance internal and external stakeholder engagement. Marketing Analytics & Performance Optimization: • Define KPIs for brand awareness, lead generation, and customer engagement, ensuring measurable ROI on marketing efforts. • Utilize marketing automation tools(HubSpot, Marketo, Salesforce, etc.) and analytics platforms to track performance and optimize campaigns. • Drive customer insights and market research to inform future branding and communication strategies. Leadership & Cross-Functional Collaboration: • Build and mentor a high-performing brand and communication steam. • Work closely with sales, product, and leadership teams to align marketing efforts with business growth objectives. • Foster a culture of innovation, experimentation, and customer-centric marketing. Education/Experience • 15+ years of experience in B2B brand strategy, marketing communication, and digital campaigns, with a strong focus on the US market. • Bachelor’s degree in marketing, Communications, Business Administration, or a related field. A master’s degree or MBA is preferred. Knowledge, Skills, and Abilities(KSAs) • Proven track record of leading 360-degree marketing campaigns, including digital ,social, content, PR, and paid media. • Strong expertise in brand storytelling, corporate communication, and executive branding. • Experience in managing US-based PR agencies, media partnerships, and influencer marketing. • Hands-on experience with marketing technology stacks, including automation tools, analytics platforms, and CRM systems. • Exceptional leadership, stakeholder management, and cross-functional collaboration skills. • Background in SaaS, Supply Chain, Logistics, or Technology is preferred
Company Description ADVATIX - Advanced Supply Chain and Logistics is one of the world’s leading teams of supply chain and logistics experts. We partner with clients on-site, transforming operating models to drive growth efficiently. Our unique approach leverages research, extensive industry knowledge, and our team's experience in managing global operations for several Fortune 500 companies. Our clients include fast-growing eCommerce companies and retailers. Role Description This is a full-time on-site role for a Customer Service Representative, located in Delhi, India. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include responding to customer queries, resolving issues, and maintaining accurate records of customer interactions and transactions. Qualifications Skills in Customer Service, Customer Support, and Customer Service Representatives Proficiency in ensuring Customer Satisfaction and enhancing Customer Experience Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work efficiently in a fast-paced environment Previous experience in a similar role is advantageous Bachelor's degree in Business Administration, Communications, or a related field is preferred
We are looking for Global Planning Analyst for one of our US client. This person plays a vital role in managing end-to-end data operations and coordinating print production projects across domestic and international teams. This position ensures seamless data flow, scheduling alignment, and quality control, acting as the central communication hub among stakeholders. Shift: EST US Shift Job Location: Gurgaon, WFO Key Responsibilities Master Planning & Scheduling Align production volumes across U.S. operations, third-party partners (North America), and Mexico. Maintain master schedules and ensure milestone adherence for print jobs. Data Management & Quality Control Receive and organize data files from various internal and external sources. Conduct initial data quality checks (e.g., file names, quantities, layouts). Validate files for required content (e.g., address fields, scanlines). Coordinate with Project Managers for missing data or discrepancies. Comply with industry data standards (e.g., NCOA validation). Prepare documentation for Agency Data Team and upload processed files to secure FTPs. Project Coordination & Communication Act as the key liaison across Agencies, Production, Data Teams, and Domestic Project Managers. Manage communication and approval workflows (e.g., caging, scanner, essential approvals). Coordinate production readiness and inform teams of data approvals. Use tools like JIRA to track status, issues, and updates. Support postal strategy optimization to reduce mailing costs. 🎓 Qualifications Bachelor's in Supply Chain, Business Administration, or related field (preferred). Experience in supply chain and print production coordination. Strong data quality and validation skills. Proficiency in project/data management tools (e.g., JIRA, Insight, FTP). Strong communication and multi-stakeholder coordination abilities. Comfortable working under pressure in fast-paced settings.
We are seeking a highly experienced SOC L3 Analyst to strengthen our Security Operations Center. The ideal candidate will have advanced expertise in monitoring, analyzing, and mitigating cybersecurity threats, as well as managing security tools and mentoring junior analysts. This role involves proactive threat hunting, incident response, and collaboration with cross-functional teams to enhance the organization’s security posture. Required Competences: Extensive experience of supporting and configuring End point detection and response(EDR) tools. Extensive experience of supporting and configuring Security information and event management (SIEM) tools. Extensive experience of supporting and configuring Security Orchestration, Automation and Response (SOAR) tools. Knowledge about various tools like – SIEM,SSL, Packet Analysis, HIPS/NIPS, Network Monitoring tools, ITHD Ticketing Toolset Web Security, AV, UBEA, Advanced SOC. Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix Vulnerability Scanning and reporting. Prioritizing and tracking remediation of vulnerabilities. Creating/ modifying firewall configurations and policies. Extensive experience of packet-capture tools and analysis of packet flows preferred. Extensive experience of security assessment and penetration testing tools preferred. Extensive experience of network-based User Behavior Analytics preferred Extensive Knowledge of Threat Intelligence Services required. Ability to provide relevant and timely information to executive leaders based on analysis of events from a SIEM and EDR platforms. Be a thought leader in the SOC. Customer-facing, with good report-writing skills and strong communication skills at all levels. Ability to consistently deliver to deadlines while prioritizing competing demands for time, without sacrificing quality. Professional, hard-working and have the ability to pay attention to detail. Good understanding of ITIL processes, including Change Management, Incident Management and Problem Management. Concept of SOC, Experience in Cyber Security domain, SIEM (Azure Sentinel) Threat intelligence concepts, (Azure Sentinel) Threat modelling & Data modelling Solid understand of enterprise log management and complex log correlation practices as well as alerting system SIEM content development - Use case configuration and logs parsing experience Collaborate with IT, DevOps, and Compliance teams to improve the organization’s overall security posture. Able to meet demands for occasional out-of-hours working and on-call escalation. Education/Qualifications: B.Edegree or equivalent experience in Computing. Minimum of 07 years in a SOC environment, with at least 4years as an L2/L3 Analyst. Proficiency in scripting languages such as Python and PowerShell for automation. In-depth knowledge of the MITRE ATT&CK Framework and TTPs (Tactics, Techniques, and Procedures). Strong analytical and problem-solving skills. Excellent communication skills for creating reports and explaining technical issues to non-technical stakeholders. Certified Incident Handler (GCIH). Certified Information Systems Security Professional (CISSP).
The Global Planning Analyst position for our US client is a crucial role responsible for overseeing end-to-end data operations and managing print production projects across both domestic and international teams. As the central communication hub among stakeholders, you will ensure seamless data flow, scheduling alignment, and quality control. This role operates in the EST US Shift and is based in Gurgaon for work from office. Key Responsibilities: Master Planning & Scheduling: - Coordinate production volumes across U.S. operations, third-party partners (North America), and Mexico. - Maintain master schedules and ensure adherence to milestones for print jobs. Data Management & Quality Control: - Receive and organize data files from various internal and external sources. - Conduct initial data quality checks such as file names, quantities, and layouts. - Validate files for required content like address fields and scanlines. - Collaborate with Project Managers to address missing data or discrepancies. - Ensure compliance with industry data standards, such as NCOA validation. - Prepare documentation for the Agency Data Team and upload processed files to secure FTPs. Project Coordination & Communication: - Serve as the primary liaison across Agencies, Production, Data Teams, and Domestic Project Managers. - Manage communication and approval workflows, including caging, scanner, and essential approvals. - Coordinate production readiness and communicate data approvals to teams. - Utilize tools like JIRA to track status, resolve issues, and provide updates. - Support postal strategy optimization efforts to minimize mailing costs. Qualifications: - Bachelor's degree in Supply Chain, Business Administration, or a related field is preferred. - Prior experience in supply chain and print production coordination. - Proficient in data quality and validation processes. - Familiarity with project/data management tools like JIRA, Insight, and FTP. - Strong communication skills and the ability to coordinate with multiple stakeholders. - Comfortable working under pressure in fast-paced environments.,