As a Real Time Analyst (RTA) in our Workforce Management Team, you will be responsible for monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership. Your role will involve driving real-time management performance for In-house contact centers and Vendors, as well as overseeing skilling and priority changes. You will be expected to constantly monitor, track, communicate, and document real-time floor activities to ensure adherence to defined processes. In this position, you will play a key role in approving and plotting real-time schedule exceptions, creating accurate intraday reports, and developing contingency plans for unexpected events. Your ability to conduct root cause analysis and provide operational actions will be crucial in maintaining operational efficiency. Additionally, you will be responsible for publishing intraday reports, attendance tracking, recommending overtime requirements, and fulfilling ad-hoc data analysis requests. To be successful in this role, you should have a minimum of 18 months of experience in a similar position with excellent written and verbal communication skills. Strong interpersonal skills are essential for facilitating cross-geographic interaction, and proficiency in using MS Office applications, Google Sheets, and WFM tools is required. Experience working with Genesys Purecloud will be considered an added benefit, along with possessing good analytical skills and business acumen. The minimum education requirements for this position are an Undergraduate diploma or HSC pass (10+2). If you are someone who thrives in a fast-paced, dynamic environment and has a passion for optimizing real-time performance, we welcome you to apply for this exciting opportunity.,
The Sr. Soft Skill Trainer - Customer Service position at Let The Trend in Pune is a full-time on-site role that entails conducting training sessions to enhance communication skills and develop life skills among customer service representatives. As a Sr. Soft Skill Trainer, you will be responsible for implementing training programs and strategies aimed at improving customer interactions and overall service quality. Your role will involve working closely with teams to deliver tailored solutions that meet the unique needs of each client. To excel in this role, you should possess strong presentation skills, communication skills, and interpersonal skills. Experience in training & development, soft skills, and conducting training sessions to enhance life skills is essential. Demonstrated ability to develop and implement effective training programs, along with excellent organizational and time management skills, will be key to succeeding in this position. Holding relevant certification or training in soft skill training would be considered a plus. If you are passionate about empowering individuals with cutting-edge digital solutions and driving growth for businesses through enhanced customer service, this role at Let The Trend Media could be the perfect opportunity for you to make a meaningful impact.,
Job Description Let The Trend Media is a digital solutions provider located in Pune, committed to equipping businesses with advanced digital marketing, development, and design services. Our company specializes in offering a comprehensive range of services such as digital marketing, graphic design, and development to drive business growth and elevate brand visibility for our clients. At Let The Trend Media, we prioritize establishing robust partnerships and delivering customized solutions to cater to the individual requirements of each client. We are currently seeking a Sr. Soft Skill Trainer - Customer Service for a full-time on-site position at Let The Trend in Pune. The Sr. Soft Skill Trainer will play a critical role in conducting training sessions, improving communication skills, and fostering life skills among customer service representatives. Responsibilities of this role include implementing effective training programs and strategies to enhance customer interactions and elevate overall service quality. Qualifications: - Proficient in Presentation Skills and Communication skills - Experienced in Training & Development and Soft Skills - Ability to conduct training sessions and enhance life skills - Demonstrated track record of developing and implementing training programs - Strong interpersonal skills with the capacity to collaborate efficiently with teams - Exceptional organizational and time management abilities - Possession of relevant certification or training in soft skill training would be advantageous If you meet the qualifications outlined above and are passionate about enhancing soft skills within a customer service environment, we invite you to apply for the Sr. Soft Skill Trainer - Customer Service role at Let The Trend Media. Join us in our mission to deliver exceptional training and development solutions to drive success for our clients and their businesses.,
As a Senior Process Specialist at Letthetrend Media in Mumbai, you will play a key role in analyzing and enhancing business processes to drive operational efficiency and growth. Your responsibilities will include improving processes, facilitating effective communication, delivering top-notch customer service, and conducting training sessions to support the organization's overall objectives. To excel in this role, you should possess strong analytical skills and have a proven track record in business process improvement. Your ability to communicate effectively and provide exceptional customer service will be crucial in ensuring the success of the organization. Additionally, your training skills will be essential in empowering team members to enhance their performance. The ideal candidate for this position will have demonstrated experience in process optimization and project management. You should be able to work collaboratively with cross-functional teams and take the lead in implementing process improvement initiatives. A Bachelor's degree in Business, Management, or a related field is required to qualify for this role. If you are passionate about driving operational excellence, fostering a culture of continuous improvement, and making a significant impact within a dynamic digital solutions provider, we invite you to apply for the Senior Process Specialist position at Letthetrend Media. Join us in our mission to empower businesses with cutting-edge digital solutions and deliver exceptional results for our clients.,