Workday US Benefit

Job Description

AVIVYS is a platform where talent meets opportunities to unlock their potential. A place to learn, upskill, showcase their talents, gain CV points & get hired while unlocking their true potential. This enables professionals to eventually get hired by their dream employers. AVIVYS believes that you can unlock your dreams with genuine efforts Opportunity to work with our esteemed client a global gaming and technology company, known for its land-based and online gaming products, focusing on responsible gameplay and sustainability, with a mission to bring joy to life through the power of play. Key Skill: Workday US Benefit: COBRA Administration/Calculations 401(k) Schwab File Feed Audit (SSN Error) Medicare Part B Forms Benefits Open Enrollment Reminder Group Savings Plan QMCSO Forms Leave of Absence ADA Accommodation Work location: Noida (Onsite 5 days) Shift timing: Aus/India Roles & Responsibilities Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone. Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple systems. Process P&C transactions by collecting required information from the employee, manager, or other stakeholders internally and externally. Utilize the case management tool to capture all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or escalate more complex issues to the appropriate team member. Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs) Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience. What We're Looking For Bachelor's Degree in HR or equivalent experience. Prior experience fielding high-volume customer inquiries a high-volume within a corporate environment. Excellent verbal and written communication skills. A passion for excellent customer service, adaptable & flexible. Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment. Ability to comply with handling sensitive and confidential employee data. Works under general direction; must be able to work independently. Ability to utilize knowledge guide materials in performing research and answering inquiries.