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Wipro is hiring For US HR operations Backoffice Immediate Joiners

Wipro is hiring For US HR operations Backoffice Immediate Joiners

Wipro

0 - 3 years

1 - 3 Lacs

gurugram

Posted:3 weeks ago| Platform:

Apply

Skills Required

non voice process excellent communication skills back office backend operations fresher hiring communication skills bpo voice customers service international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirement -

Work Experience -

Summary

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Experience -

Category -

Working Conditions -

Service Agreement -

Education Skills -

Work Location -

Note -Mandate to carry hardcopy of resume, your original ID Card (Aadhaar and PAN)

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