Windows & VMware Administrator L2

Environment:

UCB provide high end global Data Center and Cloud Services to host all the business critical applications in support to its Users/Customers. SERVER monitoring team (AKA SERVER SUPPORT Team) provides level 1 supports on all the Incidents coming from Monitoring system and coordinate resolution and escalate to the next levels if need be. The team supports all Global Servers in all the UCB Sites. They perform operational tasks and scheduled activities agreed in the Operational level agreements for the critical applications in UCB. In context of Data Center and Cloud Services operations support in UCB, We need an individual who is responsible for the support of all the Servers hosting these applications.

Job Role Description:

• Work in shifts 24x7, typically rotating weekly
• Use monitoring tools such as HP SIM, SCOM and other tools such to review alerts about the infrastructure and take corrective actions
• Remotely connect to servers, applications to troubleshoot faults or handle incidents
• Use ticket tracking software to record all work activity, timesheet etc., following defined processes based on ITIL methodology
• Communicate via phone and/or Email, follow up with global teams in Europe, America, Asia and Japan and resolve incidents
• Troubleshoot every case and check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needs
• Read knowledgebase articles or vendor documentation to be up to date on the current technologies used within the infrastructure. Should be able to read documentation or procedures and take action based on defined steps.
• If the incident or ticket cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution
• Handle calls from Server and application support teams and provide accurate information for quick restoration of service
• Ensure timely creation of necessary reports or documentation related to the job or update the knowledge base.
• Take up activities, use lab infrastructure for self-study and improvement, present to other team members .

The profile requires expertise in these areas:

• Experience in Windows 2008/2012/2016/2019 administration, troubleshooting in a multi domain environment including File and print services, Clusters, Application servers etc.
• Good working Knowledge of common IT tools - Microsoft Windows, Microsoft Office 365 Basic knowledge of call logging system (BMC Remedy, ITSM etc.)
• Experience working with monitoring tools such as HP SIM/OneView, Microsoft SCOM, and/or other SNMP tools
• Basic knowledge of HP server Hardware.
• Basic Experience on monitoring and troubleshooting VMWARE ESX, Virtual Center, VMWARE Server products
• MCSE 2003 or VMWARE certification (Good to have).

Mandatory Skills:
Minimum 3 years of working experience in Windows Server Environment

Minimum 3 years of working experience in VMware Server virtualization

ITIL Framework & concepts

Good verbal and written Communication

Basic knowledge of call logging system (BMC Remedy, Peregrine, etc.)

Basic knowledge on Monitoring Tools (HP SIM & SCOM)

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹1,300,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Experience:

• Windows: 3 years (Required)
• VMWare: 3 years (Required)
• vCenter: 3 years (Required)
• Vsan: 3 years (Preferred)
• Vsphere: 2 years (Preferred)
• EXI: 2 years (Required)

Work Location: In person