Role: Wifi-L2 Location: Bengaluru, KA. [Manyata Embassy Business Park, Hebbal Outer Ring Road, Nagavara, Bengaluru, Karnataka 560045] Job Type: Full Time. Functional Responsibilities: Work on Project tasks to implement proposed design/solutions Ensure proper operations of the UCB installations Propose new solutions in alignment with UCB global standards Working with inshore/offshore team for transition Coordination with other project team Troubleshoot system malfunctions Investigate and analyze the root of problems Provide high quality technical support Perform 2nd level troubleshooting of Switches and Wireless Perform Event, Incident, Change and Problem Management as per ITIL standards defined in UCB Manage Network Management Tools MRTG, SolarWinds, Cisco Prime Infrastructure, Syslog, NetFlow, Cisco Identity Security Engine, etc. Coordinate with L3/Architects to manage incidents and ensure resolution within SLA OOHS (On Call) support for LAN/Wi-Fi related issues. Training L1 operations team on technologies Defining and documenting operations tasks Define, document and manage implementation of network-wide changes Certifications CCNP certification in Wireless is preferred Wireless certification CCNA (Wireless) Trained in ITIL (v3) best practices mandatory Experience Required with 4 years or more experience in LAN/Wi-Fi deployment and support Must have at least 2 year experience in Remote Mgmt Specific skills Experience with install, configure, monitoring and troubleshooting of Cisco LAN/Wi-Fi technologies. Experience with LAN technologies like, VLAN, VTP, HSRP, STP, etc. Experience with Cisco Wireless technologies Experience to Network Management tools like Cisco Prime Infrastructure, Cisco Identity Security Engine, SolarWinds, NetFlow, Network Analyzer, MRTG etc. Knowledge of call ticket system (BMC Remedy, ITSM) Experience with a wide range of Cisco Products related to Switches, Wireless LAN Controllers, and other supporting products. Mandatory Skills: Service/customer-minded Excellent communications and presentation skills Strong interpersonal skills Excellent knowledge of English (spoken and written) Pedagogic attitude, patience and confidence Be “curious” and constantly willing to learn new stuff in order to be in accord with constantly evolving IT needs If anyone, interested Please provide the below Required details along with your updated resume: Total Experience Relevant in to Wireless Current CTC Expected CTC Notice Period Current Location Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹1,000,000.00 per year Benefits: Food provided Health insurance Provident Fund Supplemental Pay: Joining bonus Performance bonus Shift allowance Yearly bonus Experience: Wireless: 3 years (Required) Cisco routers: 3 years (Required) Stitching: 3 years (Required) Troubleshooting: 3 years (Required) Work Location: In person
Technical Skills: Should be an expert in Citrix XenApp 7.0, 7.19. MCS, WEM, App Layering Experience on Windows 2008, 2012,2016, 2019 servers, Active Directory Group policies, Microsoft AppV, Citrix NetScaler gateway Good analytical and troubleshooting skills. Should be a CITRIX Certified Administrator (CCA/CCP) Job Summary/ TASKS: Work in shifts 18x5, typically rotating weekly + weekend on-call support. Remotely connect to Citrix servers, applications, network devices, printers to troubleshoot faults or handle incidents. Use ticket tracking software to record all work activity, timesheet etc, following defined processes based on ITIL methodology. Communicate via phone and/or Email, follow up with global teams to resolve incidents. Should be able to create working instructions, technical documentation, design specifications. Handle escalated calls from L1 and L2 teams without delay. If the incident cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution. Participate in CAB and problem management meetings. Work with demand managers, vendors and application responsible for application deployments in Citrix estate. Ensure timely creation of necessary reports or documentation related to the job or update the knowledge base. Take up activities, use lab infrastructure for self-study and improvement, present to other team members End to end troubleshooting of issues on Citrix XenApp / XenDesktop, MCS, AppV environment. Be a good team player and handle pressures of 18x5 operations job. Required IT Skills Minimum qualification B.E / B.Tech / Diploma / Graduate (Full Time) 6 + years experience in Citrix administration. Working Knowledge of Windows Resource kit tools & SQL Server. Expertise in Microsoft Windows Windows 2008, 2012,2016, 2019 servers, Microsoft AppV, Citrix Netscaler, App layering. Basic knowledge of call logging system (BMC Remedy, Peregrine, etc.) Good knowledge and experience of Windows Active Directory, scripting, group policies. Experience with the install, configure, monitoring and troubleshooting of CITRIX XenApp Citrix XenApp 7.0, 7.19. Citrix MCS, WEM, Citrix Profile management. Should be a CITRIX Certified Administrator (CCA) Citrix Experience on the following components is essential : Citrix Management Console / Citrix Director / Citrix Edgesight Citrix / Terminal Server license Management ICA / RDP protocol Publishing Applications Performance Management Storefront Management Netscaler Gateway management Load Evaluators Citrix Director Citrix commands and Tools Policy Management Troubleshooting Citrix XenApp/ XenDesktop, Netscaler, AppV issues Expected Human qualities Good communication skills. Good knowledge of spoken and written English. Neutral English Accent Service/customer-minded Guardian of IT established rules and intend to provide accurate, uniform and high- quality information to the end-users Proactive, stress- and frustration-resistant Multi-tasking, “curious” and constantly willing to learn new stuff to be in accord with constantly evolving IT needs. Key Performance Indices / KPI’s During the first week of work, a detailed list of KPIs will be defined in collaboration along the following lines: Productivity by number and complexity of incidents handled Quality – first time right handling of incidents Following the defined processes, and communicating correctly Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹2,300,000.00 per year Benefits: Food provided Health insurance Provident Fund Experience: Citrix: 7 years (Required) MCS/PVS: 4 years (Required) App Layering: 2 years (Required) Citrix XenApp: 4 years (Required) Work Location: In person
Environment: UCB provide high end global Data Center and Cloud Services to host all the business critical applications in support to its Users/Customers. SERVER monitoring team (AKA SERVER SUPPORT Team) provides level 1 supports on all the Incidents coming from Monitoring system and coordinate resolution and escalate to the next levels if need be. The team supports all Global Servers in all the UCB Sites. They perform operational tasks and scheduled activities agreed in the Operational level agreements for the critical applications in UCB. In context of Data Center and Cloud Services operations support in UCB, We need an individual who is responsible for the support of all the Servers hosting these applications. Job Role Description: Work in shifts 24x7, typically rotating weekly Use monitoring tools such as HP SIM, SCOM and other tools such to review alerts about the infrastructure and take corrective actions Remotely connect to servers, applications to troubleshoot faults or handle incidents Use ticket tracking software to record all work activity, timesheet etc., following defined processes based on ITIL methodology Communicate via phone and/or Email, follow up with global teams in Europe, America, Asia and Japan and resolve incidents Troubleshoot every case and check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needs Read knowledgebase articles or vendor documentation to be up to date on the current technologies used within the infrastructure. Should be able to read documentation or procedures and take action based on defined steps. If the incident or ticket cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution Handle calls from Server and application support teams and provide accurate information for quick restoration of service Ensure timely creation of necessary reports or documentation related to the job or update the knowledge base. Take up activities, use lab infrastructure for self-study and improvement, present to other team members . The profile requires expertise in these areas: Experience in Windows 2008/2012/2016/2019 administration, troubleshooting in a multi domain environment including File and print services, Clusters, Application servers etc. Good working Knowledge of common IT tools - Microsoft Windows, Microsoft Office 365 Basic knowledge of call logging system (BMC Remedy, ITSM etc.) Experience working with monitoring tools such as HP SIM/OneView, Microsoft SCOM, and/or other SNMP tools Basic knowledge of HP server Hardware. Basic Experience on monitoring and troubleshooting VMWARE ESX, Virtual Center, VMWARE Server products MCSE 2003 or VMWARE certification (Good to have). Mandatory Skills: Minimum 3 years of working experience in Windows Server Environment Minimum 3 years of working experience in VMware Server virtualization ITIL Framework & concepts Good verbal and written Communication Basic knowledge of call logging system (BMC Remedy, Peregrine, etc.) Basic knowledge on Monitoring Tools (HP SIM & SCOM) Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹1,300,000.00 per year Benefits: Food provided Health insurance Provident Fund Experience: Windows: 3 years (Required) VMWare: 3 years (Required) vCenter: 3 years (Required) Vsan: 3 years (Preferred) Vsphere: 2 years (Preferred) EXI: 2 years (Required) Work Location: In person