Role: Wifi-L2 Location: Bengaluru, KA. [Manyata Embassy Business Park, Hebbal Outer Ring Road, Nagavara, Bengaluru, Karnataka 560045] Job Type: Full Time. Functional Responsibilities: Work on Project tasks to implement proposed design/solutions Ensure proper operations of the UCB installations Propose new solutions in alignment with UCB global standards Working with inshore/offshore team for transition Coordination with other project team Troubleshoot system malfunctions Investigate and analyze the root of problems Provide high quality technical support Perform 2nd level troubleshooting of Switches and Wireless Perform Event, Incident, Change and Problem Management as per ITIL standards defined in UCB Manage Network Management Tools MRTG, SolarWinds, Cisco Prime Infrastructure, Syslog, NetFlow, Cisco Identity Security Engine, etc. Coordinate with L3/Architects to manage incidents and ensure resolution within SLA OOHS (On Call) support for LAN/Wi-Fi related issues. Training L1 operations team on technologies Defining and documenting operations tasks Define, document and manage implementation of network-wide changes Certifications CCNP certification in Wireless is preferred Wireless certification CCNA (Wireless) Trained in ITIL (v3) best practices mandatory Experience Required with 4 years or more experience in LAN/Wi-Fi deployment and support Must have at least 2 year experience in Remote Mgmt Specific skills Experience with install, configure, monitoring and troubleshooting of Cisco LAN/Wi-Fi technologies. Experience with LAN technologies like, VLAN, VTP, HSRP, STP, etc. Experience with Cisco Wireless technologies Experience to Network Management tools like Cisco Prime Infrastructure, Cisco Identity Security Engine, SolarWinds, NetFlow, Network Analyzer, MRTG etc. Knowledge of call ticket system (BMC Remedy, ITSM) Experience with a wide range of Cisco Products related to Switches, Wireless LAN Controllers, and other supporting products. Mandatory Skills: Service/customer-minded Excellent communications and presentation skills Strong interpersonal skills Excellent knowledge of English (spoken and written) Pedagogic attitude, patience and confidence Be “curious” and constantly willing to learn new stuff in order to be in accord with constantly evolving IT needs If anyone, interested Please provide the below Required details along with your updated resume: Total Experience Relevant in to Wireless Current CTC Expected CTC Notice Period Current Location Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹1,000,000.00 per year Benefits: Food provided Health insurance Provident Fund Supplemental Pay: Joining bonus Performance bonus Shift allowance Yearly bonus Experience: Wireless: 3 years (Required) Cisco routers: 3 years (Required) Stitching: 3 years (Required) Troubleshooting: 3 years (Required) Work Location: In person
