Citrix Administrator

Technical Skills:

• Should be an expert in Citrix XenApp 7.0, 7.19. MCS, WEM, App Layering
• Experience on Windows 2008, 2012,2016, 2019 servers, Active Directory Group policies, Microsoft AppV, Citrix NetScaler gateway
• Good analytical and troubleshooting skills.
• Should be a CITRIX Certified Administrator (CCA/CCP)

Job Summary/ TASKS:

• Work in shifts 18x5, typically rotating weekly + weekend on-call support.
• Remotely connect to Citrix servers, applications, network devices, printers to troubleshoot faults or handle incidents.
• Use ticket tracking software to record all work activity, timesheet etc, following defined processes based on ITIL methodology.
• Communicate via phone and/or Email, follow up with global teams to resolve incidents.
• Should be able to create working instructions, technical documentation, design specifications.
• Handle escalated calls from L1 and L2 teams without delay.
• If the incident cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution.
• Participate in CAB and problem management meetings.
• Work with demand managers, vendors and application responsible for application deployments in Citrix estate.
• Ensure timely creation of necessary reports or documentation related to the job or update the knowledge base.
• Take up activities, use lab infrastructure for self-study and improvement, present to other team members
• End to end troubleshooting of issues on Citrix XenApp / XenDesktop, MCS, AppV environment.
• Be a good team player and handle pressures of 18x5 operations job.

Required IT Skills

• Minimum qualification B.E / B.Tech / Diploma / Graduate (Full Time)
• 6 + years experience in Citrix administration.
• Working Knowledge of Windows Resource kit tools & SQL Server.
• Expertise in Microsoft Windows Windows 2008, 2012,2016, 2019 servers, Microsoft AppV, Citrix Netscaler, App layering.
• Basic knowledge of call logging system (BMC Remedy, Peregrine, etc.)
• Good knowledge and experience of Windows Active Directory, scripting, group policies.
• Experience with the install, configure, monitoring and troubleshooting of CITRIX XenApp Citrix XenApp 7.0, 7.19. Citrix MCS, WEM, Citrix Profile management.
• Should be a CITRIX Certified Administrator (CCA)
• Citrix Experience on the following components is essential :
• Citrix Management Console / Citrix Director / Citrix Edgesight
• Citrix / Terminal Server license Management
• ICA / RDP protocol
• Publishing Applications
• Performance Management
• Storefront Management
• Netscaler Gateway management
• Load Evaluators
• Citrix Director
• Citrix commands and Tools
• Policy Management
• Troubleshooting Citrix XenApp/ XenDesktop, Netscaler, AppV issues

Expected Human qualities

• Good communication skills. Good knowledge of spoken and written English. Neutral English Accent
• Service/customer-minded
• Guardian of IT established rules and intend to provide accurate, uniform and high- quality information to the end-users
• Proactive, stress- and frustration-resistant
• Multi-tasking, “curious” and constantly willing to learn new stuff to be in accord with constantly evolving IT needs.

Key Performance Indices / KPI’sDuring the first week of work, a detailed list of KPIs will be defined in collaboration along the following lines:

• Productivity by number and complexity of incidents handled
• Quality – first time right handling of incidents
• Following the defined processes, and communicating correctly

Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹2,300,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Experience:

• Citrix: 7 years (Required)
• MCS/PVS: 4 years (Required)
• App Layering: 2 years (Required)
• Citrix XenApp: 4 years (Required)

Work Location: In person