Windows Server Admin - SME

Windows/ Hyper V -Responsibility

Extensive knowledge & hands-on experience in managing & troubleshooting Windows /2012/2016/2019 Operating systems in large scale Production Support Server Environment.

Expert knowledge in Hyper-V 2008, 2012, 2016, 2019 Deployment, Troubleshooting and Administration

Strong knowledge on installing, configure, manage & troubleshooting Microsoft Windows OS, DNS, DFS,NLB and Cluster.

Administration and troubleshooting of Hyper-V Network configuration.

Good troubleshooting skills in Hyper-V Cluster & Replica Configuration.

Able to manage & troubleshoot Hyper-V checkpoints, Hyper-V VM templates, hardening policy and VM build process.

Strong knowledge on install, configure and manage Microsoft Windows OS, AD,DNS,DFS,NLB and Cluster.

Exposure to Windows Server S2D & Hyper-V HCI hardware.

Administration, configuration of Dell//HP physical servers,Server profiles, RAID configuration.

Managing DFS based file server and ensure replication is intact.

Diagnose and resolve problems associated with the Directory Replication service.

Strong Knowledge of Troubleshooting skills on Windows server (Blue Screen Errors, performance & capacity issues, permissions issues)

Expert knowledge in RDS, CALs, KMS roles and troubleshooting experience.

Expert knowledge in DHCP , scopes creation and troubleshooting.

Scripting knowledge /experience in PowerShell is must.

Expert knowledge in Windows servers patching Strategy POA ,using SCCM and or WSUS.Compliance reports.

Expert knowledge in providing reports for KPI , CPI.

Handling escalated incidents or high critical tickets providing RCA.

Predicting Risk/Impact and Participating in Major Changes.

Handling 3rd party for underpinning contract SLA's

Working knowledge of server virtualization host and Guest OS.

To provide technical support to clients, respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution.

Develop and maintain operational documentation and specifications on system builds, disaster recovery, and standard operating procedures.

Drive root cause analysis and provide feedback to improve future customer architecture changes.

Drive customer escalated issues to closure by providing workarounds and fixes in a timely manner.

Enhance customer satisfaction by responding to all customer filed issues specific to Hyper- V and providing relief either through self or by driving visibility of the issues upstream to ensure they get fixed.

Improve product supportability and serviceability by actively participating in new design development to provide feedback to drive increased stability of Hyper-V and Windows platforms for enhanced customer satisfaction.

An ability to learn new technologies quickly Good time management skills with strong documentation skills.

Good communication skills both written and verbal.

Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work.

Provide on-site support at data centre for infrastructure maintenance activities.

Work with Local & Global Teams

Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned

Expected Skills / Experience (L1 / L2 / L3) : L3

Additional Qualification / Skills :

Strong Knowledge on SNOW, Splunk, SCCM, etc. is an added advantage.

VMWARE / Microsoft Windows / certifications are an added advantage.