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JPMorgan Chase Bank
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Wholesale KYC Operations - Client Service Associate

Wholesale KYC Operations - Client Service Associate

JPMorgan Chase Bank

3 - 8 years

5 - 10 Lacs

mumbai

Posted:-1 days ago| Platform:

Apply

Skills Required

process automation change management analytical strategic planning customer service manager quality control troubleshooting operations wholesale business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.

Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.

Protect both the client and the institution from potential financial and reputational damage.

Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.

Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.

Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in a client service role within a financial institution.

Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships.

Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact.

Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.

Preferred qualifications, capabilities, and skills

Ability to analyze a process and recommend ways to improve quality, control, and efficiency.

Drive continuous improvement initiatives for high-quality client experiences.

Experience in client-facing roles working across multiple business areas and/or functions to deliver results.

Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment.

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