Wholesale KYC Operations - Client Service Associate

As a Client Service Delivery Associate I at JPMorganChase, your role is crucial in providing exceptional customer service and operational support to clients. Your responsibilities will include addressing client inquiries, processing transactions, and troubleshooting issues. You will also have the opportunity to identify service referral opportunities based on client needs. Leveraging your knowledge of banking principles, you will make informed decisions that contribute to team and departmental goals. Your skills in strategic planning, conflict management, and digital literacy will play a key role in driving service delivery excellence. **Key Responsibilities:** - Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues using strategic planning and digital literacy. - Safeguard both clients and the institution from potential financial and reputational risks. - Assist in change management processes by supporting strategic communications and stakeholder impact mitigation for smooth operational transitions. - Utilize market product knowledge to offer informed advice to clients, staying updated on industry practices and regulations. - Participate in developing and implementing process automation initiatives to enhance service delivery through systems architecture and automation technologies. **Qualifications Required:** - 3+ years of experience in a client service role within a financial institution or equivalent expertise. - Strong influencing, negotiation, and communication skills to build and maintain collaborative relationships. - Experience in change management, including facilitating strategic communications and mitigating stakeholder impact. - Proficiency in digital literacy, with a willingness to adopt new/emerging technologies affecting business operations. This dynamic role offers you an opportunity to apply your skills in a fast-paced environment, contribute to team objectives, and strengthen client relationships. Your ability to analyze processes, drive continuous improvement, and work independently will be key in delivering high-quality client experiences.,