Wholesale KYC Operations - Client Service Associate

You will join a dynamic team as a Client Service Delivery Associate I and play a pivotal role in delivering exceptional customer service and operational support to clients within JPMorganChase. Your responsibilities will include addressing client inquiries, processing transactions, troubleshooting issues, and identifying opportunities to refer services based on client needs. Leveraging your broad knowledge of banking principles and practices will enable you to make informed decisions that impact team and departmental goals. Your developing abilities in strategic planning, conflict management, and digital literacy will be crucial in driving service delivery forward, contributing to team objectives, and enhancing client relationships. **Key Responsibilities:** - Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing proficiency in strategic planning and digital literacy. - Protect both the client and the institution from potential financial and reputational damage. - Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation for smooth transitions during operational changes. - Utilize knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations. - Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery. **Qualifications Required:** - 3+ years of experience or equivalent expertise in a client service role within a financial institution. - Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships. - Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact. - Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations. This role also requires the ability to analyze processes and recommend ways to improve quality, control, and efficiency. Drive continuous improvement initiatives for high-quality client experiences. Experience in client-facing roles working across multiple business areas and/or functions to deliver results. Analytical, problem-solving, critical thinking, and decision-making skills are essential, with the ability to work independently and multi-task in a fast-paced environment.,