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Interviews

Wfm Manager

Wissenpro It Solutions

7 - 12 years

|

10 - 14 Lacs

Posted:13 hours ago| Platform:

Apply

Skills Required

workforce management real time analysis scheduling forecasting wfm capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Email your resume to Vyshanvi@wissenpro.com or call/WhatsApp us at 77020-08595

Role and Key Responsibilities:

The Point of Contact for forecasting.
Updates the forecast with monthly/weekly actual data and suggested improvements based on trend analysis
Refine forecasting scenarios and generate the final forecast
Refines and captures data to be used as input to the models
Designs and develops forecasting scenarios
Generate short-term forecasts, incorporating business impacts
Revise the forecast based on feedback
Maintain process documentation and tweak as per requirement.
Hands-on experience on Time Series forecasting
Understanding of WFM and Contact volume & AHT forecasting
Hands-on experience on Google scripts

Key skills and knowledge

Knowledge of R/ Python, Excel / Tableau & Power BI tools is a must with high proficiency.
Experience in developing machine learning models like classification, linear/logistic regression.
Ability to analyze huge datasets and hands-on experience in forecasting large and complex attributes.
Analytical and good understanding of contact center metrics
Mathematical and statistical, and exposure to R-studio/Python.
Strong business acumen
Should be a good communicator and a collaborator

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Wissenpro It Solutions

Information Technology and Services

San Francisco

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