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WFM Manager

WFM Manager

Wipro

5 - 9 years

0 Lacs

pune maharashtra

Posted:13 hours ago| Platform: Shine logo

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Skills Required

forecasting planning scheduling excel performance improvement project management team management training iex ewfm blue pumpkin ms excel wfm tools cap plan fte sizing hc revenue analysis occupancy optimization dashboard analysis wfm onboarding resource upskilling calabrio google spread sheet ms office applications

Work Mode

On-site

Job Type

Full Time

Job Description

As a People Manager in this role, you will be responsible for internal and external stakeholder management. Your primary tasks will involve generating forecasting, planning, and scheduling using Excel/WFM tools. You will need to demonstrate the ability to work on existing Cap plans or create new ones to meet specific requirements. Additionally, you will play a key role in creating FTE sizing for new/existing businesses, ensuring optimized solutions and collaborating with stakeholders to provide WFM insights. Your role will also involve identifying HC & revenue leakages and developing plans to close the gaps, as well as pinpointing areas for occupancy optimization. Analyzing multiple dashboards and taking appropriate action based on insights will be crucial. You will drive performance improvement projects, lead new project implementations, and focus on enhancing team performance. Furthermore, you will be involved in WFM onboarding, training, and resource upskilling activities. Proficiency in WFM tools such as IEX, eWFM, Blue Pumpkin, and Calabrio is essential. A good familiarity with Google Spread Sheet, MS Excel, and other MS Office applications is also required for this role.,

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WFM Manager