21 Ewfm Jobs

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0.0 years

0 Lacs

gurugram, haryana, india

On-site

1 Accurate Attendance/Absence updating on eWFM & any absence reporting. 2. Development of reporting formats based on Business needs 3. Data management of Power BI Dashboard 4. Monitor contact center to ensure optimal staffing levels 5. Intraday reporting and Flagging all/any deviations to schedules 7. Facilitate real time discussion with relevant stakeholders. 8. Complete route cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness. 9. Ensures that all reports originating from the department are accurate, relevant and reliable. 10. On the day schedule optimization in order to meet desired service levels, an...

Posted 1 day ago

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3.0 - 8.0 years

8 - 12 Lacs

hyderabad

Work from Office

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Cre...

Posted 4 days ago

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2.0 - 6.0 years

5 - 7 Lacs

mumbai suburban, mumbai (all areas)

Work from Office

Teleperformance is looking for a WFM Scheduler. Location: Malad, Mumbai Role & responsibilities Strong Scheduling experience on both scheduling tool and Excel Good knowledge of WFM attributes and through knowledge of WFM metrics e.g. Service Level | Occupancy | Line adherence etc. At least the candidate must have 1.5 to 2 years of Scheduling experience with working on Service level model. Hands on experience of planning on scheduling Good communication skill Mumbai is the preferred location for the candidate, and proximity is required Interested candidates can share resume on richa.singh9@teleperformance.com.

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2.0 - 6.0 years

3 - 5 Lacs

mumbai, maharashtra, india

On-site

Role Description This is a full-time on-site role for a Workforce Management Analyst (RTA) in Mumbai. The Analyst will be responsible for tasks related to workforce planning, eWFM, and ensuring effective communication for workforce management on a daily basis. Qualifications Analytical Skills and Workforce Management expertise Strong Communication skills Experience in Workforce Planning and eWFM tools Ability to analyze data to make workforce-related decisions Knowledge of workforce optimization strategies Attention to detail and problem-solving abilities Bachelor's degree in Business Administration, Human Resources, or related field,

Posted 2 weeks ago

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5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

As a People Manager in this role, you will be responsible for managing internal and external stakeholders effectively. You will utilize your hands-on experience in generating forecasting, planning, and scheduling using tools such as Excel and WFM tools. Your ability to work on existing or create new capacity plans will be crucial in meeting the requirements of the business. - Creating FTE sizing for new/existing businesses and ensuring optimized solutions are provided - Collaborating with various stakeholders to gather inputs from a WFM standpoint - Identifying HC & revenue leakages and developing plans to close these gaps - Analyzing multiple dashboards and initiating appropriate action pla...

Posted 2 weeks ago

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1.0 - 5.0 years

3 - 7 Lacs

kolkata, mumbai, new delhi

Work from Office

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe Every day, Hosts offer unique stays and experiences that make it possible for guests to connect wit...

Posted 3 weeks ago

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3.0 - 7.0 years

8 - 10 Lacs

mumbai

Work from Office

Scheduling Analyst Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands. Work with offshore teams to ensure schedules are accurate and as per WFM processes. Accountability & Activities Results Focused: Perform analysis on the schedule fit efficiency to ensure optimum solutions through working with and managing offshore activities and workloads, Optimisation of schedules to create the best possible deviation/intraday plan in readiness for handover to the tactical planning team Coordinate offline planning with offshore Bank holiday scheduling Communication: Ensure relationships are maintained to ensure communication is maximis...

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3.0 - 8.0 years

8 - 12 Lacs

hyderabad

Work from Office

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Cre...

Posted 1 month ago

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0.0 - 2.0 years

1 - 4 Lacs

hyderabad

Work from Office

Overview Looking for skilled Backend Engineers to join fast-growing tech and product teams This opportunity is ideal for those who want to work on scalable systems, design high-performance APIs, and solve complex data challenges across distributed environments One short interview is all it takes to get considered for 100+ backend roles with top startups and tech companies, What Youll Do Design scalable and reliable server-side architectures Build and maintain efficient APIs and microservices Optimize database structures and queries (SQL/NoSQL) Collaborate with frontend, product, and DevOps teams Ensure systems are secure, testable, and production-ready Work on distributed systems, caching, a...

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0.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Job Title: Analyst, Planning & Scheduling Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. Develop, manage, and maintain comprehensive schedules Single Point of Contact ...

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5.0 - 9.0 years

0 Lacs

kolkata, west bengal

On-site

The role you are applying for involves managing people and interacting with both internal and external stakeholders. You should be proficient in generating forecasting, planning, and scheduling using Excel or WFM tools. Your responsibilities will include creating FTE sizing for new/existing businesses, identifying areas for optimization, and analyzing various dashboards to drive performance improvement projects. In addition, you will be involved in new project implementations, team performance enhancement, WFM onboarding, and training. Familiarity with WFM tools such as IEX, eWFM, Blue Pumpkin, Calabrio, Google Spread Sheet, MS Excel, and other MS Office Applications is essential. You should...

Posted 2 months ago

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6.0 - 8.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Description Job summary:- The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned' Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Pro...

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5.0 - 7.0 years

8 - 12 Lacs

Bengaluru

Work from Office

Description The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned' Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager, ...

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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a People Manager in this role, you will be responsible for internal and external stakeholder management. Your primary tasks will involve generating forecasting, planning, and scheduling using Excel/WFM tools. You will need to demonstrate the ability to work on existing Cap plans or create new ones to meet specific requirements. Additionally, you will play a key role in creating FTE sizing for new/existing businesses, ensuring optimized solutions and collaborating with stakeholders to provide WFM insights. Your role will also involve identifying HC & revenue leakages and developing plans to close the gaps, as well as pinpointing areas for occupancy optimization. Analyzing multiple dashboar...

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3.0 - 5.0 years

7 - 10 Lacs

Mumbai

Hybrid

Role : Scheduling Analyst Job Location : Mumbai(We can hire from Pan India) Mode of work : Hybrid, need to travel to Mumbai office as per business requirement at their own cost. Shift timing : UK timings 1pm to 10pm (5 days working Mon to Fri) Years of experience: 3 to 5 years Skillset required: Planning/scheduling experience. Expertise in using all essential applications and systems for line management (e.g Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI Webview , Sharepoint). Data Analysis Job Description: Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands. Work with offshore teams to ensure schedules are accurate and as per...

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5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

As a People Manager in this role, you will be responsible for managing internal and external stakeholders effectively. You will utilize your hands-on experience in generating forecasting, planning, and scheduling using tools such as Excel and WFM tools. Your ability to work on existing or create new capacity plans will be crucial in meeting the requirements of the business. You will play a key role in creating FTE sizing for new/existing businesses, ensuring optimized solutions are provided. Collaboration with various stakeholders to gather inputs from a WFM standpoint will be a part of your responsibilities. By identifying HC & revenue leakages, you will develop plans to close these gaps an...

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4.0 - 9.0 years

5 - 8 Lacs

Hyderabad, Bengaluru

Work from Office

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO. End to End Scheduling exp required from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English Call 8447780697 send CV monu@creativeindians.com

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4.0 - 9.0 years

6 - 9 Lacs

Bengaluru

Work from Office

Hiring for WFM Scheduler/AM Scheduler in Bengaluru Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Required Skills Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enh...

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4.0 - 9.0 years

6 - 9 Lacs

Bengaluru

Work from Office

About the Company- Leading BPO in Bangalore Hiring for WFM Scheduler/AM Scheduler Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Responsibilities Forecast Upload and generate the Intraday Patterns (IDP) Schedule Generation and Optimization Review IDP (Requirement vs Schedule) with sites/Partners Recommend required headcount w...

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3.0 - 8.0 years

8 - 12 Lacs

Hyderabad

Work from Office

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Cre...

Posted 3 months ago

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2.0 - 10.0 years

6 - 7 Lacs

Bengaluru

Work from Office

The purpose of RTA Specialist role is to monitor and optimize real-time operations in a business environment and also ensuring smooth and efficient operations by analyzing real time data and making decisions based on the findings. Job title: Specialist Global WFM Job Description: Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to impr...

Posted 4 months ago

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