5.0 - 9.0 years

0 Lacs

kolkata, west bengal

On-site

The role you are applying for involves managing people and interacting with both internal and external stakeholders. You should be proficient in generating forecasting, planning, and scheduling using Excel or WFM tools. Your responsibilities will include creating FTE sizing for new/existing businesses, identifying areas for optimization, and analyzing various dashboards to drive performance improvement projects. In addition, you will be involved in new project implementations, team performance enhancement, WFM onboarding, and training. Familiarity with WFM tools such as IEX, eWFM, Blue Pumpkin, Calabrio, Google Spread Sheet, MS Excel, and other MS Office Applications is essential. You should...

Posted 2 months ago

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Workforce Management Specialist Xometry

2.0 - 4.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometrys digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. As our first dedicated Workforce Management Specialist , you will play a foundational role in building workforce discipline into our fast-growing contact center. You&aposll be responsible for ensuring the right people are in the right place at the right timebalancing efficiency, employee experience, and customer satisfaction. The i...

Posted 3 months ago

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WFM Manager Wipro

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a People Manager in this role, you will be responsible for internal and external stakeholder management. Your primary tasks will involve generating forecasting, planning, and scheduling using Excel/WFM tools. You will need to demonstrate the ability to work on existing Cap plans or create new ones to meet specific requirements. Additionally, you will play a key role in creating FTE sizing for new/existing businesses, ensuring optimized solutions and collaborating with stakeholders to provide WFM insights. Your role will also involve identifying HC & revenue leakages and developing plans to close the gaps, as well as pinpointing areas for occupancy optimization. Analyzing multiple dashboar...

Posted 3 months ago

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Senior Manager WFM-Greater Noida Location Wipro

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

As a People Manager in this role, you will be responsible for managing internal and external stakeholders effectively. You will utilize your hands-on experience in generating forecasting, planning, and scheduling using tools such as Excel and WFM tools. Your ability to work on existing or create new capacity plans will be crucial in meeting the requirements of the business. You will play a key role in creating FTE sizing for new/existing businesses, ensuring optimized solutions are provided. Collaboration with various stakeholders to gather inputs from a WFM standpoint will be a part of your responsibilities. By identifying HC & revenue leakages, you will develop plans to close these gaps an...

Posted 3 months ago

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