We're hiring For Top MNC - Lead Trainer

Key Responsibilities:

• Training Needs Assessment:

Identify the specific training needs of BPO agents, including skill gaps, product knowledge

requirements, and areas for improvement in sales techniques. 

• Training Program Development:

Design and develop comprehensive training programs, including curriculum, materials, and delivery

methods (e.g., in-person, virtual, online). 

• Training Delivery:

Conduct engaging and effective training sessions, using various methods like presentations,

simulations, role-playing, and case studies. 

• Assessment and Feedback:

Evaluate the effectiveness of training programs through assessments, feedback, and performance

tracking. 

• Performance Improvement:

Provide coaching and support to agents to address individual performance gaps and improve sales

skills. 

• Knowledge Transfer:

Ensure the accurate and consistent delivery of life insurance product information and sales techniques

to all trainees. 

• Content Development:

Create and maintain training materials, including presentations, guides, and other resources, in

alignment with BPO's training standards. 

• Performance Measurement:

Monitor and report on key training metrics, such as sales performance, training completion rates, and

customer satisfaction. 

• Collaboration:

Work collaboratively with BPO management and other departments to align training with business

objectives and strategic priorities. 

Skills and Qualifications:

• Strong Knowledge of Life Insurance:

Comprehensive understanding of life insurance products, industry regulations, and sales practices. 

• Excellent Training and Communication Skills:

Ability to design engaging training programs, deliver effective presentations, and communicate clearly

with diverse audiences. 

• Coaching and Mentoring Skills:

Ability to provide constructive feedback, guide trainees, and support their professional development. 

• Strong Analytical Skills:

Ability to assess performance data, identify training needs, and measure the effectiveness of training

programs. 

• Proficiency in Training Technologies:

Familiarity with online learning platforms, LMS systems, and other training tools. 

• Problem-solving and Decision-making Skills:

Ability to identify challenges, develop solutions, and make informed decisions. 

Experience:

• Experience in insurance sales or a related field is preferred.

• Experience in training or coaching sales teams, especially in a BPO setting.

• Experience with various training methodologies and tools. 

Other:

• Willingness to adapt to changing BPO requirements and industry trends.

• Ability to work effectively in a fast-paced and dynamic environment

Interested can share your resume and details to mega.navayuga@gmail.com