Webchat Hiring In Global Giant MNC For Kolkata ::CTC 6Lpa :: Hurry

You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India

***We Are Hiring For A Giant MNC In Kolkata.

*Web Chat Process / Blended Process (email+chat+calls)

*Shift: Rotational Shift

*5 days working (2 week off)

*CTC :- 4 To 6 Lpa

*Location - Kolkata,West Bengal.

Eligibility: -

Education - Min. 15 Years of regular education is required (Any Graduate)

Min. 9 months to 6 Years of customer service / international voice / chat any exp. is welcome.

*Salary: - 4 To 6 Lpa LPA + Incentives + Other facilities

* * *Whtsapp Now our HR Specialist:- @poonam - 7585981660 (Only whtsapp NO CALLS)

Role :-

• Answer incoming calls, respond to emails and chats
• Explain companys features, products, and services
• Make billing adjustments in accordance with company policies
• Assist customers with service or feature modifications on account
• Respond to any disruption of service issues
• Open trouble ticket depending on the nature of the service issue
• Analyse, isolate and diagnose customer service trouble
• Route ticket to appropriate department for resolution
• Provide existing trouble ticket status to customers
• Coordinate customer premise visit with on-ground team
• Escalate customer complaints in accordance with company polices
• Apply card payments, funds transfer & check payments to customer accounts
• Respond to any customer general inquiries and • Redirect calls not related to the Service

1. Should have good communication skills

2. Candidates should be willing to work in Night/ Rotational Shift

* * *Whtsapp Now our HR Specialist:-

*Note:-

*Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please whatsapp your details to us in the below format: -

Name-

Mobile number -

Mail -

Qualification -

Total work experience -

Current Organization-

Location -

Last CTC

Expected CTC:-

*Interested candidates can even refer their friends or relatives provided the criteria

*FOR interview Call Now our