Handling all SOP based calls and providing the first level resolutions. Provide IT support for plant operations. Perform SOP based activities including App support, User and Access Management, Backup and Restoration, Date and Time Check, Windows Controller Checks, Pre-emptive Maintenance Checks etc. Assist with the setup and maintenance of plant equipment. Respond to and resolve plant-related IT incidents. Maintain inventory of plant IT supplies and equipment. Coordinate plant IT projects and initiatives. Develop and update plant support documentation.
JOB description We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience. Role & responsibilities Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services. Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. €€€€€€€ Accurately document customer interactions and update records in the CRM system. Collaborate with team members and other departments to resolve complex issues. Meet and exceed performance targets for call handling and customer satisfaction. Stay informed about company products, services, and policies to provide accurate information to customers **Requirements:** - Minimum of 6 months to 1 year of experience in inbound call processes within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service. Preferred candidate profile €€€€€€€€ Reviewing account information and answers. €€€€€€€€ In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) €€€€€€€€ Experience resolving customer issues in billing, €€€€€€€€ Demonstrated communication skills. €€€€€€€€ The clarity in thought process (Able to articulate his/ her thought) €€€€€€€€ Ability to handle tough situations with customers. €€€€€€€€ Strong ability to multitask and take fast decisions independently. €€€€€€€€ Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). €€€€€€€€ Customer Centric & Logical Thinking & Need to be Enough Spontaneous €€€€€€€€ Ensure Timely & Professional Responses to all Queries. Perks and Benefits Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities
Role: Customer Service Executive(International Voice Process). Location: Pune,Hyderabad,Banglore. Work from Office. Shift: Rotational Night Shift. Both Side Cab and 5 days working. Skills: Excellent Communication is Mandatory. -Should have 1+years of International Voice experience. -Atleast 6 months experience into International Inbound calling. -Should have Basic computer knowledge Candidates should be willing to work in US shift. Interested can share CV to sravya.b@nisourcetech.com
1-2 years / 2-4 Years. of experience in Accounts Receivable (AR) calling, specifically in the hospital billing domain Strong knowledge of the U.S. healthcare revenue cycle Excellent verbal and written communication skills Ability to work in night shifts
Job openings for AR Caller/Ar Calling. Dear candidates, Urgent opening for Ar caller/Ar Followup. Experience:1-6 years. Location: Hyderabad CTC:2lpa-4.5lp. Work from office shift time:6 30pm-3 30pm. Two way cab facility F2f mode interview./VIRTUAL Notice period :Immediate to 15 DAYS Refer your friends/colleagues should have min 1 year experience in us healthcare for provider side as a Ar caller. strong experience in Denial management. should have proper Document from previous company. interested candidates can share their resume at mokshitha.s@nisourcetech.com Thanks & Regards Mokshitha S 8105309886 Recruiter.
Required skills and qualifications: Strong written and verbal communication skills with neutral Indian Accent. Ability to communicate calmly and diplomatically with patients & co-workers. Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool. Proficient in customer service Active listening and comprehension skills Strong customer service skills. Ability to build positive relationships with patients. Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification. Typical duties and responsibilities : Handling the calls with good communication skills professionally. Can speak fluently Hindi and English language as per region. Language Combination required: English + Kannada and, English + Bengali, English + Gujarati. Patient centric and Excellent interpersonal and communication skills Knowledge of medical terminology is a plus • Ability to apply knowledge of CC procedures and carry out tasks accordingly. Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail Log in hours (Total hours 10:00:00 hrs. & Production hours 9:00:00 hrs.) to be completed adhering to the break schedules & being punctual. Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 10 hours login between 6am to 9pm) Quality & AHT to be maintained as per process requirement Always be updated with the Process knowledge & daily updates Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100. Employment Type: Permanent. Educational mandate: any HSC / Graduate / Postgraduate can apply. Shifts Allocated: Rotational day shift, any 10 hours working between 6 am to 9pm for females and 24/7 rotational for male employees. Working days: 5 with 2 day rotational off.