Domestic Voice Process

Required skills and qualifications:

• Strong written and verbal communication skills with neutral Indian Accent.
• Ability to communicate calmly and diplomatically with patients & co-workers.
• Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
• Proficient in customer service
• Active listening and comprehension skills
• Strong customer service skills.
• Ability to build positive relationships with patients.
• Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:

• Handling the calls with good communication skills professionally. Can speak fluently Hindi and English language as per region.

• Language Combination required: English + Kannada and, English + Bengali, English + Gujarati.

• Patient centric and Excellent interpersonal and communication skills
• Knowledge of medical terminology is a plus • Ability to apply knowledge of CC procedures and carry out tasks accordingly.
• Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
• Log in hours (Total hours 10:00:00 hrs. & Production hours 9:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
• Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 10 hours login between 6am to 9pm)
• Quality & AHT to be maintained as per process requirement
• Always be updated with the Process knowledge & daily updates
• Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
• Employment Type: Permanent.
• Educational mandate: any HSC / Graduate / Postgraduate can apply.
• Shifts Allocated: Rotational day shift, any 10 hours working between 6 am to 9pm for females and 24/7 rotational for male employees.
• Working days: 5 with 2 day rotational off.