Walkin Interview- Customer Support Executive (Voice)

Equiniti India

0 - 5 years

4 - 5 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

voice process international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role is for UK Shift-Night shift (12:30-09:30 pm & 1:30-10:30 pm)

Graduation Mandatory

0-5 years

B.E freshers are not eligible

100% Voice support

Core Duties and Responsibilities

Answer inbound calls from Shareholders and assist them with their queries within the agreed service standards.
Respond to basic queries referring to shares.
Contribute to the completion of the teams workload.
Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
Undertake duties at a similar level as required.
Ensure compliance with Equiniti's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
Always to undertake the duties of this role in accordance with the requirements of the companys Regulators.
Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
Ensure that all work is undertaken within the quality system.
Ensure that work and ethics comply with all security arrangements both physical and information.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

31 days + 9 bank holidays (US)
Comprehensive Medical Assurance cover
Two-way cab transport for staff working in US shift
Maternity leave of 6 months full pay, 10days paid paternity leave.
Accidental & Life cover 3 times of concerned CTC

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