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Home
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Jobs in Navi Mumbai
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Avanse Financial Services
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We are hiring For - Service Quality role

We are hiring For - Service Quality role

Avanse Financial Services

2 - 6 years

5 - 7 Lacs

Navi Mumbai Maharashtra India

Posted:20 hours ago| Platform: Foundit logo

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Skills Required

analytical Leadership Team Management Bfsi Ites Bpo

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Team Management:

Supervise and provide guidance to the QA team.
Ensure team adherence to quality control procedures and protocols.

Quality Control:

Auditing the transactions calls & emails
Develop and maintain QA metrics and reports.
Implement corrective actions to address any product deficiencies.

Policy and Procedure Development:

Assist in the development and implementation of quality control policies and procedures.
Ensure compliance with industry regulations and standards.
Keep up to date with changes in industry standards and regulations.

Continuous Improvement:

Identify areas for improvement in the QA process and suggest enhancements.
Process improvement projects to be identified from the Queries, requests & Complaints received
Participate in continuous improvement initiatives and projects.
Work with cross-functional teams to resolve quality issues.

Documentation and Reporting:

Maintain accurate and up-to-date records of QA activities and findings.
Prepare and present QA reports to senior management.
Ensure all quality documentation is properly filed and maintained.

Customer Focus:

Implement customer feedback (CSAT/ NPS) into the quality improvement process.
Ensure that customer requirements are understood and met.

Qualifications

Education:

Experience:

Minimum of 3-5 years of experience in quality assurance, preferably in a supervisory or managerial role.
Experience in the BFSI/ ITES/ BPO is a plus.

Skills:

Strong understanding of quality control procedures and regulatory requirements.
Excellent analytical and problem-solving skills.
Proficient in quality management software and tools.
Strong leadership and team management skills.
Effective communication and interpersonal skills.

Personal Attributes

Detail-oriented with a focus on accuracy and quality.
Ability to work under pressure and meet deadlines.
Proactive and self-motivated with a strong sense of responsibility.
Commitment to continuous improvement and professional development.

Working Conditions

Office and production floor environment.
May require occasional travel to supplier or customer sites.

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