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Quality Manager - International BPO

Quality Manager - International BPO

Titanium Consulting

10 - 20 years

|

12 - 16 Lacs

jaipur rajasthan india

Posted:13 hours ago| Platform: Foundit logo

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Skills Required

quality management reporting compliance crm microsoft office suite data analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Lead and manage the Quality team for International Voice processes.
Monitor and evaluate agent performance to ensure adherence to quality standards.
Conduct audits, provide feedback, and implement quality improvement initiatives.
Develop and maintain quality frameworks, guidelines, and reporting metrics.
Collaborate with operations and training teams to address gaps and enhance process efficiency.
Prepare regular quality reports and present insights to senior management.
Drive process excellence and maintain compliance with client-specific requirements.

Experience:

Qualification:

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