Job
Description
About the company: We're a budding home decor start-up, yet a leading one in the D2C space. Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free. Our self-watering plants with planters were an instant hit. Customers loved the idea of watering their plants just once a week. It's made plant parenting a breeze. And with their continued support, we've become known for delivering top-notch products that combine style and function seamlessly. Our goal is to shake up the home decor industry by offering innovative solutions. We promise quick delivery of live plants, stunning design, premium quality, and easy plant care. Join us as we pave the way for a new era in home decor! To know more visit: www.kyari.co Key Responsibilities: Order Management: Receive, review, and process customer orders placed through various channels, including the company's website, or other platforms. Order Verification: Verify the accuracy and completeness of customer orders, including product details, quantities, shipping addresses, and payment information. Order Tracking: Monitor and track order status to ensure timely processing and delivery. Update internal team on the status of their orders and handle any potential delays or issues. Order Fulfillment: Work closely with the warehouse team to ensure orders are picked, packed, and dispatched accurately and promptly. Shipping and Logistics: Collaborate with shipping partners or courier services to arrange timely and cost-effective deliveries to customers' addresses. Quality Control: Ensure that orders are accurate and packed securely to prevent damages during transportation. Ensure that only healthy, vibrant, and disease-free plants should go to the customers. Qualifications and Skills: Bachelor's degree or equivalent qualification in business, commerce, or a related field is preferred. 10th Pass will also work Proven experience in order processing, customer Service or e-commerce operations. Familiarity with e-commerce platforms and order management systems. Strong organizational skills and attention to detail to ensure accuracy in order processing. Customer-centric approach and a focus on delivering exceptional customer experiences. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in using computer software, including MS Office applications. Knowledge of live plants, gardening, or horticulture is a plus but not mandatory. Flexibility to work in shifts, especially during peak seasons or promotional periods. Problem-solving skills to address customer concerns and resolve order-related issues. Show more Show less
