Walkin Drive -EMT Credit cards -Coimbatore

2 - 5 years

2 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Respond to customer first contact resolution mails received at designated Credit Card team ID as per agreed business TAT 
  • Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution
  • To ensure 100% adherence to laid down process while responding to customer mails
  • Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of

    Customer satisfaction.

  • To identify request received from customer for charges waiver and  raise  request in CBCI system as per grid

Preferred Candidates :

Good communication in English in written and oral

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Hdfc Bank logo
Hdfc Bank

Banking

Mumbai Maharashtra

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