Walk-In Drive | Technical Chat Support | 20th Sept 25 | Hyderabad

HCLTech

Interested candidates can walk in for an interview on:

Dates:

Timing:

Contact Persons:

Please carry:

• 2 Updated Resume

• 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Technical Troubleshooting Support Executive (Blended Process)

• Designation

  : Analyst

• Experience Required

  : 1.5+ years

Perks & Benefits:

• Shift Timings: Rotational Shifts
• Working Days: 5 Days (Work from Office)
• Week Offs: Saturday & Sunday Fixed Off
• Cab Facility: Both Sides (chargeable)
• Employment Type: Full-Time

Job Profile

Responsibilities

1. Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process
2. Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities.
3. Open to working in 24/7 rotational shifts, including night shifts and weekends.
4. Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.
5. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.

Required Technical Skills

• Basic knowledge of

  web page designing

  ,

  HTML

  ,

  CSS and JavaScript

  .
• Proficient in multitasking and prioritizing tasks to meet deadlines.
• Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.
• Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.
• Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.

Communication Skills

• Excellent communication, organization, and client-facing skills.
• Effective feedback delivery tailored to analysts' skills and tenure.

General Requirements for All Roles

• Shift

  : US Shifts (Night Shifts)

• Customer Service Skills

  : Empathy, ownership, and sincerity are crucial.

• Qualification

  : Any graduate (we are not hiring undergrad or people)

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Looking forward to seeing you there!