Walk-in-drive || SDA/Technical Support Engineers - Oreta

Job Description

Hi, Gear-up for an Exciting Opportunity in IT Support! If you are looking to embark on an exciting career in IT support, have great English communication skills and have a passion for technology, share your profile for registration at recruitment@oreta.com.au. As you receive the call letter from us, prepare yourself for the walk-in-drive and grab this perfect opportunity for you! We are open to hire freshers as well, who are eager to kick-start their professional journey. This is an opportunity for them to dive into the world of IT support. Number of positions: 3-5 Roles and Responsibilities Provide technical support to end-users through phone, email, or in-person interactions. Troubleshoot software issues related to laptops, desktops, printers, and other peripherals. Manage service requests from submission to resolution using ticketing tools like ConnectWise or similar platforms. Collaborate with team members to resolve complex technical issues that require remote support or escalation. Ensure timely resolution of customer complaints within SLA guidelines. Desired Candidate Profile 0-3 years of experience in a similar role (Service Desk/System admin/IT Troubleshooting) or fresher with a technical bend of mind. Recent graduates with a degree in Computer Science, Information Technology, or related fields. Strong communication skills and a customer-focused mindset. Enthusiasm for technology and a knack for problem-solving. Willingness to learn, adapt, and take on new challenges. Excellent communication skills for effective interaction with customers over phone/email/in-person. Contact for registration at recruitment@oreta.com.au