4 - 9 years

7 - 8 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Location: Shivajinagar, Bangalore

Process: Key Account Management (E-commerce)

Designation: Training Specialist

Job Overview:

We are seeking a dynamic and experienced Training Specialist to drive the learning and development of newly hired and existing Key Account Managers (KAMs). This role is pivotal in enhancing KAMs' capabilities to manage seller accounts, drive business growth, and improve seller performance on the ecommerce platform. The ideal candidate should possess strong BPO sales training experience and the ability to translate business needs into impactful learning interventions.

Key Responsibilities

  • Deliver comprehensive training programs for newly hired and existing Key Account Managers (KAMs).
  • Manage and monitor the performance of New Hire Training (NHT), On-the-Job Training (OJT), and 030 day batches.
  • Drive sales productivity, revenue growth, and seller success through effective training strategies.
  • Analyze seller performance metrics to provide actionable insights and feedback to KAMs.
  • Collaborate with internal teams and stakeholders to ensure alignment on processes, seller support, and issue resolution.
  • Facilitate regular coaching, refresher sessions, and skill enhancement workshops.
  • Maintain high levels of team engagement, motivation, and discipline within training cohorts.
  • Manage training dashboards, track key performance indicators (KPIs), and generate reports using Microsoft Excel.
  • Continuously assess training effectiveness and recommend improvements to drive better performance outcomes.

Interested candidates can walk in directly at our office.

Walk in time : 10am to 4pm

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