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Accenture
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Walk-In Drive in Mumbai- HR Service Delivery Associate-(Voice Process)

Walk-In Drive in Mumbai- HR Service Delivery Associate-(Voice Process)

Accenture

1 - 3 years

1 - 4 Lacs

Mumbai Mumbai Suburban Navi Mumbai

Posted:9 hours ago| Platform:

Apply

Skills Required

Voice Process Hr Shared Services talent acquisition Customer Support service operations Helpdesk service delivery Hr Services Hr Support HR BPO Query Resolution International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required:

Shift :

Work Location:

What are we looking for?

Experience Profile
Prior international BPO work experience preferred.
Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Strive and achieve SLA target and business outcome indicators defined by the client

Knowledge & Skill Requirement

Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
Good technical aptitude with an ability to learn quickly.
Excellent verbal and written communication skills

Roles and Responsibilities:

Receive inbound Call ensure that cases and interactions are logged correctly in the required tool.
Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
Walk customers/ Provide navigational support on self-service portal.
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines.
Place outbound calls to customers when required in line with Client / Company guidelines
Minimize customer complaints and escalations by providing exceptional service and call control.

We look forward to meeting you and helping you take the first step in your career journey!

See you there !

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