34 Hr Bpo Jobs

Greetings from THE JOB FACTORY !! Job Details - Designation: HR Executive - Experience: 0-12 months (freshers welcome) - Qualification: +2, any graduation, or post-graduation - Location: Bangalore (Infantry Road) - Notice Period: Immediate joiners preferred - Shift Timings: 9:30 AM - 6:30 PM (Monday to Saturday) Job Description - Role: HR Recruiter / HR Analyst / HR Executive - Responsibilities: - Sourcing candidates from job portals - Screening resumes and contacting relevant candidates - Assessing candidate knowledge, communication skills, and experience - Arranging interviews with selected candidates - Requirements: - Excellent communication skills (oral and written) - Ability to research and understand business processes - Positive attitude and interpersonal skills - End-to-end recruitment skills - Computer skills (Word, Excel, Outlook, Internet) What We Offer - Unlimited incentives and Bonus - Opportunity to build a career in HR recruitment - Growth-oriented team Contact Information For More Details Preethi @ 9880952642 (Call or whatsapp ) Email id : preethir@thejobfactory.co.in - Venue: The Job Factory, Mallick's Embassy, 3rd floor, Infantry Road, Shivaji Nagar, Bangalore 560001

Greetings from THE JOB FACTORY !! Job Details - Designation: HR Executive - Experience: 0-12 months (freshers welcome) - Qualification: +2, any graduation, or post-graduation - Location: Bangalore (Infantry Road) - Notice Period: Immediate joiners preferred - Shift Timings: 9:30 AM - 6:30 PM (Monday to Saturday) Job Description - Role: HR Recruiter / HR Analyst / HR Executive - Responsibilities: - Sourcing candidates from job portals - Screening resumes and contacting relevant candidates - Assessing candidate knowledge, communication skills, and experience - Arranging interviews with selected candidates - Requirements: - Excellent communication skills (oral and written) - Ability to research and understand business processes - Positive attitude and interpersonal skills - End-to-end recruitment skills - Computer skills (Word, Excel, Outlook, Internet) What We Offer - Unlimited incentives and Bonus - Opportunity to build a career in HR recruitment - Growth-oriented team Contact Information For More Details anusha @ 9880947912 (Call or whatsapp ) Email id : anushathejobfactory@gmail.com - Venue: The Job Factory, Mallick's Embassy, 3rd floor, Infantry Road, Shivaji Nagar, Bangalore 560001

Greetings from THE JOB FACTORY !! Job Details - Designation: HR Executive - Experience: 0-12 months (freshers welcome) - Qualification: +2, any graduation, or post-graduation - Location: Bangalore (Infantry Road) - Notice Period: Immediate joiners preferred - Shift Timings: 9:30 AM - 6:30 PM (Monday to Saturday) Job Description - Role: HR Recruiter / HR Analyst / HR Executive - Responsibilities: - Sourcing candidates from job portals - Screening resumes and contacting relevant candidates - Assessing candidate knowledge, communication skills, and experience - Arranging interviews with selected candidates - Requirements: - Excellent communication skills (oral and written) - Ability to research and understand business processes - Positive attitude and interpersonal skills - End-to-end recruitment skills - Computer skills (Word, Excel, Outlook, Internet) What We Offer - Unlimited incentives and Bonus - Opportunity to build a career in HR recruitment - Growth-oriented team Contact Information CALL : HR Nivetha -90353 69666 EMAIL : Nivetham@thejobfactory.co.in - Venue: The Job Factory, Mallick's Embassy, 3rd floor, Infantry Road, Shivaji Nagar, Bangalore 560001

Greetings from THE JOB FACTORY !! Job Details - Designation: HR Executive - Experience: 0-12 months (freshers welcome) - Qualification: +2, any graduation, or post-graduation - Location: Bangalore (Infantry Road) - Notice Period: Immediate joiners preferred - Shift Timings: 9:30 AM - 6:30 PM (Monday to Saturday) Job Description - Role: HR Recruiter / HR Analyst / HR Executive - Responsibilities: - Sourcing candidates from job portals - Screening resumes and contacting relevant candidates - Assessing candidate knowledge, communication skills, and experience - Arranging interviews with selected candidates - Requirements: - Excellent communication skills (oral and written) - Ability to research and understand business processes - Positive attitude and interpersonal skills - End-to-end recruitment skills - Computer skills (Word, Excel, Outlook, Internet) What We Offer - Unlimited incentives and Bonus - Opportunity to build a career in HR recruitment - Growth-oriented team Contact Information - HR Sameera: 9900975043( call or whatsapp ) - Email ID: sameera@thejobfactory.co.in - Venue: The Job Factory, Mallick's Embassy, 3rd floor, Infantry Road, Shivaji Nagar, Bangalore 560001

HR Manager (Mix profile) loc- noida Req min 1 yr 3 yr of Managerial level exp Candidate should be from International BPO Background or Either Travel Industry Background Salary - 70k , US Shift | Both side cab Contact 8174083320 | Shubh

Job Title: Human Resource Orientation Location: Gurugram Work Mode: Hybrid (Training + Work From Office) Job Overview: Join our dynamic team as a Client Specialist supporting Human Resource Outsourcing (HRO) services. You'll be responsible for managing client interactions through voice support and ensuring high-quality service delivery aligned with client expectations and internal standards. Eligibility Criteria: Qualification: Graduate (Candidates with awaited results are encouraged to apply). Experience-Based : Fresher: 21k in hand 6-12 Months Experience: 22k in hand 12-18 Months Experience: 23k in hand 18-29 Months Experience: 24k in hand Stipend During Training: Freshers: 16,000 Experienced: 18,000 20,000 Training Details: Duration: 25 Days Mode: Hybrid (Online + Offline) Timing: 9:00 AM 6:00 PM Perks & Benefits: Both-side company cab provided 5 Days Working week Opportunity to work in an international process Clear career growth opportunities Ready to Kickstart Your Career? Apply Now! Interested candidates are kindly requested to share their CV or reach out to our HR team directly: HR Khushi: 9389460353 HR Afreen: 6206077869 HR Gayathri. 7550109302 HR Tabitha. 7338927441 HR Bhoomika. 7975307625

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for Candidates need to come with min. 2+ years of HRO experience Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Title: Senior Manager/Associate Director-HR Contact Centre / Service Delivery Location: Pan India Experience Required: 14+ years Team Size: 80+ FTEs Job Summary: We are seeking a strategic and experienced HR Operations / Shared Services leader to head our HR Contact Centre and Shared Services function, responsible for the entire employee lifecycle from hire to retire . This role demands strong operational expertise, P&L ownership , and the ability to manage large-scale teams and complex service delivery models across geographies. Key Responsibilities: End-to-End HR Lifecycle Management : Oversee and continuously improve processes across onboarding, employee data management, benefits administration, payroll interface, transfers, exit management, and post-exit services. HR Shared Services Leadership : Manage a centralized HR shared services function delivering support for all HR processes, policies, and systems with a strong focus on SLAs and service quality. P&L and Budget Ownership : Accountable for financial planning, budgeting, and cost optimization for the HR operations function. Drive productivity and cost-efficiency across services. Team Leadership : Lead a large team (80+ members) including team managers, HR specialists, and service agents; foster a high-performance culture with continuous training, development, and succession planning. Stakeholder Management : Collaborate with internal HR COEs, IT, Finance, Compliance, and external partners/vendors to ensure consistent service delivery and stakeholder satisfaction. Compliance and Risk Management : Ensure compliance with labor laws, internal controls, and regulatory requirements related to HR operations and data governance. If you wish to apply for the above role, please share your resume on swarali.deshmukh@credencehrservices.com

Greetings from THE JOB FACTORY !! Job Details - Designation: HR Executive - Experience: 0-12 months (freshers welcome) - Qualification: +2, any graduation, or post-graduation - Location: Bangalore (Infantry Road) - Notice Period: Immediate joiners preferred - Shift Timings: 9:30 AM - 6:30 PM (Monday to Saturday) Job Description - Role: HR Recruiter / HR Analyst / HR Executive - Responsibilities: - Sourcing candidates from job portals - Screening resumes and contacting relevant candidates - Assessing candidate knowledge, communication skills, and experience - Arranging interviews with selected candidates - Requirements: - Excellent communication skills (oral and written) - Ability to research and understand business processes - Positive attitude and interpersonal skills - End-to-end recruitment skills - Computer skills (Word, Excel, Outlook, Internet) What We Offer - Unlimited incentives and Bonus - Opportunity to build a career in HR recruitment - Growth-oriented team Contact Information - HR Swathi: 9538878907 ( call or whatsapp ) - Email ID: swathi@thejobfactory.co.in - Venue: The Job Factory, Mallick's Embassy, 3rd floor, Infantry Road, Shivaji Nagar, Bangalore 560001

Skill required: Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Shift : US Shift (5:00pm to 5:00am window) Work Location: Airoli-MDC7 What are we looking for? Experience Profile Prior international BPO work experience preferred. Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement : Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer. Good technical aptitude with an ability to learn quickly. Excellent verbal and written communication skills Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Call ensure that cases and interactions are logged correctly in the required tool. Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal. Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines. Place outbound calls to customers when required in line with Client / Company guidelines Minimize customer complaints and escalations by providing exceptional service and call control. We look forward to meeting you and helping you take the first step in your career journey! See you there !

Position HR Practitioner Shift: Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) WFO/WFH : Work from office Rotational week offs 6 days work from office Job description: We are looking for a Recruitment associate to join our team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging. Responsibilities: Make outbound calls to the candidate and motivate them to complete job application. Schedule/reschedule first day of work for the employees and sharing necessary information. Review application form and make sure all the details are filled appropriately. Handle inbound calls and resolve candidates queries. Respond to candidates queries over email/text. Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage Provide excellent experience to the candidates. Maintaining a quality score of 90% and above throughout. Escalate issues and seek advice when faced with complex issues/problems Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Requirements: Excellent communication skills (verbal and written). An ability to handle sensitive and confidential information. Agile and flexible with work schedule. Logical and analytical thought process. Willing to work in any US shift (EST/CST/MST/PST). Willing to work in rotational shifts and rotations week off as and when required Perks and benefits : -Apart from development, and engagement programs, we offer transportation facility to all its employees. (Subject to hiring zone) -There is specific focus on female security who work round-the-clock, be it in office premises or transport/ cab services. -All employees are covered under insurance program Interested candidates can share their resumes via whatsapp on 9773714088

Hiring Freshers For Bulk Bpo Hiring for Multinational bpos Hr Interns Hiring Hr Freshers Screening and Shortlisting Candidates from Job Portals and Social Media for Bulk Bpo Hiring Walk-In Interviews SCF 19, Top Floor,Phase 11 , Mohali 9888307229 Required Candidate profile Any One Who Want to be In Hr Profile Screening Candidates Shortlisting Candidates Using Job Portal to find Profiles for Bulk Bpo Hiring walk-In Interview Aneja SCF 19, Phase 11 , Mohali 9888307229 Perks and benefits 8k to 12k and Incentives Also Freshers Hiring HR

Hiring HR Recruiter (Female Candidates Only) Hyderabad | Immediate Joiners Preferred Company: Axis Services Consultancy Job Location: Hyderabad (Work From Office Only) Industry: Recruitment / Staffing Employment Type: Full Time, Permanent Position: HR Recruiter Working Hours: 9:30 AM 6:30 PM Work Days: 6 Days a Week (Sunday Fixed Off) Salary: Fresher: Up to 15,000 Take-Home + Lucrative Incentives What Were Looking For: Strong communication & interpersonal skills Fluency in English & Telugu Passion for recruitment and people interaction Stable career mindset with a desire to grow in HR Immediate joiners are highly preferred Job Responsibilities: Source and screen potential candidates through various job portals and social media Conduct telephonic interviews and schedule candidates for client interviews Follow up with candidates and maintain a strong pipeline Maintain database and MIS reports Coordinate with clients and ensure timely closures Interview Mode: Face-to-Face Only (at our Hyderabad Office) Contact HR: Gowthami fill form : https://forms.gle/vUuuP7TK9iYdRPNTA Available: 9:30 AM 6:30 PM Know someone who fits the bill? Refer them today! Kick-start your HR career with Axis Services Consultancy!

Role & responsibilities Contact Centre Operations, Customer support, Inbound and Outbound calls and webchat (emails/text) to US based candidates to screen them for client's hiring requirement. Recording outcome of the call on tool. Excellent Comm skills Versant 58 & above Additional Written Assessment to be cleared for chat support Be ready to work in US hours (Shifts varying from 5 PM IST to 7 AM IST) Exposure to US contact center preferable. Work from Office is mandatory . Responsibilities: Make outbound calls to the candidate and motivate them to complete job application. Schedule/reschedule first day of work for the employees and sharing necessary information. Review application form and make sure all the details are filled appropriately. Handle inbound calls and resolve candidates queries. Respond to candidate’s queries over email/text. Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage Provide excellent experience to the candidates. Maintaining a quality score of 90% and above throughout. Escalate issues and seek advice when faced with complex issues/problems Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirement Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction Agile and flexible with work schedule. Experience working and navigation on multiple systems/tools. Logical and analytical thought process. Willing to work in any US shift (EST/CST/MST/PST). Please share updated resume to the below email id Preferred candidate profile chandini.panda@artech.com

Role :HRO ( Senior Process Specialist) Process: International payroll process Experience :1 - 7 Location: Bangalore Shift: Night Shift Package : 3.5 LPA - 6LPA Qualification : Any Graduate #INTERESTED candidate, kindly share your CV to 7845818147

Job Description Skill required : HR-Service Desk Voice Support Designation : Customer Contact Comms Associate Years of Experience : 1 to 4 years Nature of work: Provide recruitment and onboarding support to new employees Updating personal records (Address, Name, emergency contact details) of the employees Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time. Helping employees obtain their verification of employment Helping hiring managers in the recruitment process Manage employee grievance queries Administer or change benefits, health plans, retirement plans, etc. Educational Profile Any graduate from Govt. recognized universities Experience Profile Prior international BPO work experience preferred Non-BPO work experience would be irrelevant Working Hours : Fixed Night Shifts Flexibility : Work from Office mandatory Walk-in Details: Venue: Accenture BDC14 (Prestige Star Tech Tower-B, Kormangala Industrial Layout, Bengaluru 560034) Date: 8th July 2025 Time : Registration starts at 10am and closes by 12:30pm Documents required : Updated resume and PAN Card Contact Person: Nikhil.murthy.d.j

Job Title: MHLS Associate (L3) (Work from Home with limited VCC Locations) Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal This is work from Home based, for 06 months contract on Amazon payroll. About Amazon India Development Centers : Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. About the team: HR Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management. The umbrella of HR Services includes the following teams: the MyHR Live Support (MHLS), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Hyderabad & Bangalore to provide for follow-the-sun support of these key activities. We are looking for a dynamic, organized self-starter to join our MHLS Core team. The MHLS associate will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join team in their HR Contact Center. Be the voice of MHLS, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources. Key job responsibilities The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be: Handle inbound and outbound calls from Amazon employees regarding their HR queries Receive queries via phone or chat and log contacts into the shared service case management system. Responsible to work on Ticketing to resolve the queries received from the employee Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc. Adhere to defined processes and ensure delivery in accordance with set quality standards Thorough knowledge of policies & processes for multiple Customers group Ensure the Service level are achieved at all times for HRS processes Use high judgement, critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions Integrity and discretion in dealing with sensitive information and ensure data privacy at all times Take ownership for query resolution and individual metrics Basic qualifications A bachelor's degree Minimum of 0 -10 years of experience in international voice process Willingness to handle calls Willingness to work in call center / contact center / Help desk environment Willingness to work in 24*7 support process including night shifts Proficient with MS Excel, Word, email writing Application of Phone and email etiquettes in customer interactions Preferred qualifications Handling HR help desk is desirable Experience in HR/HR shared services Experience in PeoplePortal Domestic Relocation Provided: No Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months) Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.

Required Skills : International Voice customer service exp. with excellent communication skills Experience in Voice communication. Experience : 1 to 6 Years Shift 24*7 Location : Vikroli Mumbai Thank & regards, Deepikaa Panchariya Spes Manning Solutions LLP https://www.linkedin.com/in/deepika-panchariya-b594101aa/

Job Description: Working Hours: • Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred • Freshers acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focussed • Results driven • High standards of Integrity • Attention to detail Working Hours: • Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) HRSubhijeetsinghsubhijeet_g@trigent.com

Human Resources Phone Agent Role The human resources phone agent will deliver high-quality, comprehensive support to our employees through a phone system. This position focuses on providing exceptional customer service and reliable answers to employees and people managers. The role also involves executing efficient processes to ensure consistent data and insights. Job Responsibilities: Act as the initial contact for employees and people managers regarding most transactional HR needs and requests. Engage to determine the scope of need, resolve issues, direct to resources, and escalate when necessary. Identify opportunities for continuous improvement within the assigned scope of work. Propose solutions and ideas to enhance the efficiency of HR support for employees and people leaders. Support enterprise HR transactional work by improving and standardizing processes to facilitate automation where possible. Manage large volumes of inbound and some outbound calls promptly. Identify customers needs, clarify information, research issues, and provide solutions. Maintain confidentiality and handle sensitive information with care. Ensure all service level agreements are met or exceeded. Job Requirements: Required: At least one year of experience in call handling within an inbound international contact center. At least one year of experience in HR shared services or a solid understanding of the employee hire-to-retire lifecycle from an HR perspective (preferably US HR) Willingness to work complete night/graveyard shifts. Flexibility for rotational weekly offs and shifts. Availability to work five days from the office. High school diploma or GED equivalent. Excellent organizational skills with the initiative to improve processes and prioritize tasks. Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs. Strong verbal and written communication skills. Proficiency in using a PC, Microsoft Office Suite, and other human capital management software. Reliable remote work environment with access to a secure wireless network and strong cellular service (not Wi-Fi calling) for contingency support. Preferred: Experience working with ServiceNow, Workday, and/or PeopleSoft applications. Bilingual Spanish/English skills are preferred.

We're Hiring: HR Recruiter (Female Candidates Only) Location : Hyderabad (Work From Office Only) Company : Axis Services Consultancy Role : HR Recruiter Work Timings : 9:30 AM 6:30 PM Working Days : 6 Days (Sunday Fixed Off) Salary : Experienced : Up to 25,000 Take-Home + Incentives Fresher : Up to 18,000 Take-Home + Incentives Requirements : Good Communication Skills Fluency in English & Telugu Career Stability Immediate Joiners Preferred Interview Mode : Face-to-Face Only Interrested can fill the form https://forms.gle/dcJWquvioJXjKSCY6 Contact HR – Nandani +91 9705749568 (Send Resume via WhatsApp) Available: 9:30 AM – 6:30 PM Refer your friends or colleagues who may be a good fit!