34 Hr Bpo Jobs - Page 2

Roles and Responsibilities Manage end-to-end recruitment process for various positions across the branch ( Contact Centre Develop and implement effective employee engagement strategies to improve morale and retention rates. Handle grievances and redressal processes in a timely and professional manner. Analyze attrition data to identify trends and areas for improvement in employee retention policies. Collaborate with business leaders to develop HR policies that align with organizational goals. Desired Candidate Profile 4-7 years of experience in BPO hiring, Telesales Hiring, Call Centre Recruitment Strong understanding of employee engagement, grievance management, and attrition management principles. Attendance Management, Joining and Exit Formalities. Excellent communication skills with ability to handle sensitive situations professionally.

Hiring For HR Recruiter #Shift: Day Shift #Salary : Upto 25K CTC >> Fresher Most Welcome<< >>Good Communication With English<<

Hiring For HR Recruiter #Shift: Day Shift #Salary : Upto 25K CTC >> Fresher Most Welcome<< >>Good Communication With English<<

Hiring For HR Recruiter #Shift: Day Shift #Salary : Upto 25K CTC >> Fresher Most Welcome<< >>Good Communication With English<<

We are looking for an HR Executive Fresher to manage our company recruiting, learning and development and employee performance programs. Required Candidate profile Excellent communication skills in English. Willingness to work in rotational shifts, including night shifts and weekends

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.

Reports to Manager Job Title HRO Global Delivery Lead Location of role India Number of Years of Experience 16 to 20 Years of Experience Language Requirement English 2. Description of Role Main Purpose of role Responsible to lead large scale HR operations across HR processes including Talent acquisition, talent management, talent development, performance administration, payroll & compensation and develop a execute HR operational strategy & plans Provide Leadership & Governance to Account/ Accounts Shared Service Program Drive Process rigor, business outcomes, customer experience, controls & compliance and forge strong partnership with stakeholders (Internal & external) Responsible for Staffing Programs – ensuring the identification of right skillset, timely onboarding & training. Overall accountable for P&L (Revenue & Margin) The role will also be responsible to manage transformation journey across multiple clients (during Sales and Delivery cycle) keeping in mind the strategic and visionary business outcomes Responsible for collaborating cross-functionally with stakeholders in HRO business process improvements aimed at simplification and accelerating cost savings, Enhance Employee Experience and effectiveness. The role will be responsible to moving each of the delivery account towards Cognitive operations (combination of leveraging Robotics, Analytics, AI and Agentic AI, effectively) Master at using critical thinking and problem-solving skills to resolve issues and identify improvement opportunities Domain Skills Deep experience (Global Delivery + TCS Confidential Transformation) in HR BPS industry (across multiple verticals – Manufacturing, CPG, FMCG, Retail , Energy & Resource) Manage 3-5 accounts across geographies with knowledge of pre-sales & transitions methodologies Manage & grow excellent customer relations Strong critical thinking, creative problem-solving and analytical skills Time management and risk / issue management Exposure to HR Tech (Workday, SAP SF or Oracle HCM) implementation / program management will be an added advantage 3. Knowledge, skills and experience Technical experience required. (e.g. – MS Excel, MS Word, System Knowledge to basic / intermediate / expert level) Proficiency in M365 suite applications, Proficiency in Global HCM tools & solutions, Exposure to ERP and automation tools Any other desirable skills/experience relevant to role Strong client management & leadership skills, interpersonal skills, as well as verbal and written communication & presentation skills are required 5. Key Result Areas Key outputs of job (i.e. end results not duties or activities. There should be around 5-10 points)) Delivery of an effective, efficient, and timely HR Shared Service Program for Global customers and help client meet their strategic and visionary business outcomes transforming the

Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for? Work experiance of 15 years Client management experiance of 5-10 years Complete knowladge of HRO - Complete hire to retire cycle Hands on experiance in LOA People management experiance of ~5- 6 years Must have managed a team of 50+ OE other opearations rigor Managing serviceline agreement Escalation and risk managementWork experiance of 15 years Client management experiance of 5-10 years Complete knowladge of HRO - Complete hire to retire cycle Hands on experiance in LOA People management experiance of ~5- 6 years Must have managed a team of 50+ OE other opearations rigor Managing serviceline agreement Escalation and risk management Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Compensation & Benefits Management Manage appraisal increments, promotion increments, and salary restructuring Providing inputs in formalizing HR processes, policies & implementation Job analysis, Competency mapping, and formulating Job Descriptions Required Candidate profile 2 to 7 years of relevant HR BPO experience US Rotational Shifts Hiring - Exe/ Sr. Exe HRBP and AM HRBP