Walk in Drive at Rivera For Freshers !!Technical Support Advisor

0 - 2 years

3 - 5 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring: Technical Support Associate | Leading IT Company | Bangalore

global technology leader

B.E / B.Tech / BCA freshers

Job Role:

Location:

CTC:

Roles & Responsibilities:

  • Provide

    technical support

    to international customers via chat, email, or call.
  • Troubleshoot issues related to

    hardware, operating systems, and Microsoft applications/products

    (e.g., Outlook, Windows, Teams, Office 365).
  • Identify, diagnose, and resolve technical issues effectively within defined SLAs.
  • Escalate complex problems to higher support levels when necessary.
  • Maintain high levels of customer satisfaction through quality service and clear communication.
  • Log and document all customer interactions accurately in the system.
  • Stay updated with product knowledge and technical processes.

Eligibility Criteria:

  • Education:

    B.E / B.Tech / BCA Freshers can apply

  • Excellent

    communication skills

    (verbal & written)
  • Strong

    technical aptitude

    and problem-solving ability
  • Willing to work in

    US rotational shifts

  • Immediate joiners preferred

Why Join Us:

  • Opportunity to work with one of the

    worlds leading IT companies

  • Excellent learning and career growth in

    technical support

  • Dynamic and supportive work environment

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