Walk-in 18th Sep: Patient Experience(IPD/OPD)

Skills:

Walk-In Interview | Patient Experience Executive (IPD/OPD)

Sir H. N. Reliance Foundation Hospital & Research Centre Mumbai

Full-Time Opportunity | Experience: 16 Years | Rotational Shifts

| Reliance Foundation Hospital | Full-Time Opportunity Walk-In Company

Interview Date:

Time:

Venue:

For Queries Or Interview Confirmation

Contact:

Qualification: Graduation Mandatory

Documents To Carry

Job Responsibilities

• Customer (Patients & Families) Service Responsibilities
• Execute the Patient Experience Service Delivery Model for excellence in OPD, EHC, Lobby, and Diagnostics.
• Ensure accurate and timely scheduling of appointments.
• Monitor Turnaround Time (TAT) for registration, billing, and query handling as per SLA.
• Manage rescheduling/cancellations and update patients via SMS/email/call.
• Ensure effective counselling and direction to patients and families.
• Respond to patient queries with accuracy, empathy, and professionalism.
• Operations Responsibilities
• Implement SOPs for managing patient visitors/attendants at all times.
• Coordinate with doctors and clinical teams for seamless care delivery.
• Handle billing, referrals, and payment collections accurately.
• Review and upload prescriptions/documents in SAP system.
• Ensure timely dispatch of reports and confirmation of appointments.
• Maintain patient rights, confidentiality, and interdepartmental professionalism.
• Prepare and maintain shift handovers and ensure proper consultant signage.
• Take on additional duties as assigned by HOD.
• Growth Responsibilities
• Drive patient satisfaction through quality services.
• Participate in hospital-led health awareness and promotional programs.
• Quality Responsibilities
• Be accountable for quality program implementation and improvement.
• Ensure compliance with JCI, NABH, and international standards.
• Support infection control campaigns and awareness efforts.
• Finance Responsibilities
• Handle payment collections (cash/card) and generate reports accurately.
• Ensure adherence to billing/cash handling policies and accurate shift closure.
• Apply discounts for offers, health camps, etc.
• People Responsibilities
• Provide peer support during leaves or absences.
• Be part of team initiatives at department and hospital levels.
• Demonstrate RFH Values and Behaviors consistently.
  

Join a world-class healthcare institution where your skills help protect lives.