WAF & SSLO L2 Engineer

Education- 4+ years

Education : BE/B-Tech/BCA or master’s degree in CS/IT (No Mechanical, Civil)

Certifications : CEH/CCNA/CCNP sec + OEM F5 Certification F5-CA/F5-CTS (2 certifications)

Job summary

WAF & SSLO L2 Engineer will be a key member of our network security team, responsible for the operational support, administration, and maintenance of the bank's Web Application Firewall and SSL Orchestration platforms. This role focuses on protecting critical banking applications and sensitive data from modern web threats while ensuring compliance with stringent financial regulations. The ideal candidate will have strong L2 troubleshooting experience and a solid understanding of network security principles within a dynamic banking and financial services environment.

Key Responsibilities

• Provide Level 2 operational support for F5 BIG-IP systems, specifically for WAF (ASM) and SSL Orchestrator (SSLO) modules.

• Monitor F5 platforms for performance, availability, and security events, responding to alerts and service-desk tickets in line with established SLAs.

• Analyze and resolve security incidents related to web applications and SSL/TLS traffic, performing first-pass diagnostics and fixing routine issues.

• Escalate complex or high-severity issues to the L3 engineering team and F5 Technical Assistance Center (TAC) as required.

• Manage and deploy Web Application Firewall (WAF) policies and security policies, including managing exceptions and performing policy tuning.

• Perform configuration changes and updates on F5 SSL Orchestrator for decrypting, inspecting, and re-encrypting SSL/TLS traffic.

• Implement standard configurations for new applications and services as per design guidelines and bank policies.

• Develop and maintain Standard Operating Procedures (SOPs), runbooks, and a knowledge base for incident resolution.

• Lead the troubleshooting efforts for security incidents, providing accurate root cause analysis (RCA).

• Ensure that F5 WAF and SSLO configurations are compliant with the bank's security policies and regulatory requirements.

• Shall analyze incidents & identify root causes and act for containment and remediation.

• Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action.

• Provides engineering analysis and architectural design of technical solutions.